Bank Notifications and Transaction History: Why Is It Important to Keep Your Account Secure?

28 October 2026

Banking activities are now easier than ever thanks to digital services. From transfers and payments to cash withdrawals, you can handle a wide range of transactions without having to visit a branch. On the other hand, the increasing number of transactions makes it important to monitor your account activity.

One way to monitor account activity is by checking notifications and transaction history from the bank. Transaction notifications help you know when a transaction occurs, while transaction history allows you to review past activity.

By regularly checking notifications and transaction history, you can quickly identify unfamiliar transactions and take the necessary steps to keep your account secure.

What Are Bank Transaction Notifications?

Bank transaction notifications are alerts that provide information about transaction activity on your account or banking products. These notifications help customers know when a transaction has taken place.

The information displayed may relate to activities such as transfers, payments, deposits, withdrawals, or other transactions, depending on the type of service and available notification channels.

Notifications serve more than just as post-transaction updates. By checking them regularly, you can make it a habit to monitor your account activity.

Transaction notifications typically appear in real time in the mobile banking app and are sent to the customer’s email address as soon as the transaction is completed.

Why Are Transaction Notifications Important for Monitoring Your Account?

Checking your account activity regularly helps you stay informed about transactions occurring in your account and verify that they match the transactions you actually made.

For example, you might receive a transaction notification even when you haven’t made a payment or transfer. In such cases, you should immediately check the transaction details in your account history.

Don’t ignore incoming transaction notifications. Make sure you’re aware of every transaction that occurs in your account and contact the bank immediately if there are any unrecognized transactions.

What Transactions Should You Pay Attention To?

Not all transactions recorded in your account are suspicious. Some transactions may be routine payments, transfers made earlier, or transactions that were just recorded./p>

However, there are several details you should check when reviewing notifications or your transaction history:

• Transaction date: to confirm when the transaction took place.
• Transaction amount: to view the amount of funds received or disbursed.
• Transaction type: such as transfer, payment, deposit, or withdrawal.
• Transaction description: to help identify the purpose or source of the transaction.
• Recipient’s or sender’s name or information: if available in the transaction details.

In addition to checking transaction notifications, you can also review your transaction history to find transactions more easily. Maybank Indonesia, through its mobile banking service, the M2U ID App, has provided a transaction history search feature that allows you to filter transactions by type and a specific time period, as well as use keywords to search for specific transactions.

How Do I Check My Transaction History in the M2U ID App?

Here are the steps to search your transaction history in the M2U ID App:

1. Login ke M2U ID App
2. Select the desired Maybank Savings account/li>

3. A. Click the filter icon to filter transactions

   B. Select the transaction type and time period

   C. Search results will appear

4. A. Type a keyword in the search field.

   B. Search results will appear

With this feature, you don’t have to go through your entire transaction history one by one when looking for a specific activity. You can find complete information on how to use the transaction history feature on this page.

What Should You Do If You Find a Suspicious Transaction?

If you find a transaction that you didn’t make, don’t ignore it. Take the following steps:

• Double-check the transaction details

  Make sure the transaction is not one you made or one made by someone you’ve granted access to.

• Contact Maybank Customer Care through official channels

If you see an unrecognized transaction or suspect a fraud attempt, immediately contact Maybank Customer Care through official channels or visit the nearest Maybank branch.

• Do not follow instructions from unknown parties

  Avoid clicking on links, opening files, or following instructions from suspicious messages or phone calls, especially if the message asks for personal or banking information.

• Do not provide information

  If someone claiming to be from the bank asks for your OTP, TAC, PIN, the 3-digit number on your card (CVV/CVC), user ID, password, or Secure2u passcode under the pretext of canceling a transaction, do not provide it—this information is confidential and must not be shared with anyone else.

Also check out the tips for secure and convenient transactions on this page: Beware of Fraud Attempts

How Can You Keep Your Account Secure?

Monitoring your transactions should go hand in hand with the practice of keeping your banking information confidential. Some information that should never be shared with others includes:

• OTP (One Time Password)
• TAC (Transaction Authorization Code)
• PIN
• The 3-digit code on your card (CVV/CVC)
• User ID
• Password
• Passcode Secure2u

Maybank never requests this information from customers, nor does it ask for it through anyone claiming to be a bank representative in any way or under any circumstances.

The following practices can help ensure the security of your banking activities:

• Regularly Check Your Account Activity

  Don’t just check your account when you’re about to make a transaction. Review your account activity periodically so you can more easily identify any unauthorized transactions.

• Ensure Your Contact Information Is Always Up to Date

Make sure the mobile phone number and email address on file with Maybank are current and active. Accurate contact information helps ensure you receive necessary banking communications and notifications.

• Be Wary of Messages Claiming to Be From the Bank

  Don’t easily trust text messages, emails, WhatsApp messages, or phone calls that ask for personal or banking information, offer prizes, or inform you of transactions that must be canceled immediately. If in doubt, pause and confirm through the bank’s official channels.

• Use the Official Banking App

  Make sure you use the official Maybank Indonesia mobile banking app and download it through official app channels.

• Make Notifications and Transaction History Part of Your Banking Routine

  Keeping your account secure isn’t just something you do when a problem arises. Monitoring your transaction activity regularly can help you stay on top of your account usage and spot any unusual transactions more quickly

using the search and filter features based on transaction type or a specific time period.

Therefore, make it a habit to read transaction notifications, check your account history , and keep your banking information confidential. If you notice any suspicious transaction activity, verify it immediately and contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or send an email to customercare@maybank.co.id