Social Media Community Guidelines

PT Bank Maybank Indonesia Tbk (“Maybank Indonesia”) goals on social media is to provide information to the general public, and especially to our Customers, so that we can become a trusted source of knowledge on banking, personal finance, products, and services, as well as provide up-to-date service information and education.

We welcome all questions, and suggestions, including constructive feedback and expect Customers to respect each other, provide relevant responses, and offer positive feedback to improve Maybank Indonesia's services.

We take your comments, compliments, and concerns seriously. Some content submitted to our social media pages is documented/recorded to ensure the best service and to meet applicable regulatory compliance standards.

While every effort has been made to ensure that content remains on our social media pages over time, there are instances where content has limited usage rights. This means that the content has reached the expiration date of the agreement. According to applicable law, we are required to remove this content once the usage rights have expired. In this case, comments and replies related to the removed content will no longer be accessible.

Maybank Indonesia reserves the right to remove user posts that do not comply with the guidelines, and will block anyone who repeatedly violates them.

Specifically, Maybank Indonesia cannot tolerate posts or comments that fall into the following categories:

• False, misleading, or deceptive, or believed to be potentially false, misleading, or deceptive
• Abusive
• Offensive
• Defamatory towards an individual, institution, or community
• Hate speech
• Unlawful
• Trolling or deliberate disruption of discussion
• Spam
• Incitement
• Contains racism, religious bias and ethnic discrimination
• Solicitation
• Posts or attachments containing viruses, corrupted files, or similar software or programs that could damage the use of computers or communication devices
• Link baiting (embedding links in posts to drive traffic to other sites)

Please refrain from including any personal or sensitive information (such as bank account details, date of birth, home address, phone number, driver’s license, or tax number) in public posts. 

Privacy, security, and the dignity of employees are very important to us. We reserve the right to remove posts from users that contain information identifying and defaming employees publicly.

We will only request some information from you to help us respond to your queries, such as full name, postal code, and contact number via private message. If you receive a request for personal or sensitive information, please do not respond. Help us keep you safe by forwarding such requests to Maybank Customer Care at 1500611 or +6221788698811 (from abroad) or by email at customercare@maybank.co.id, which will be reviewed by our team.

By accessing this page, you agree to comply with the terms and conditions of the relevant platform.

It is important to remember that posts from users on our social media do not necessarily reflect the opinions of Maybank Indonesia, and Maybank Indonesia does not confirm their validity or accuracy.

In addition to the rights you grant to the social media platforms, you also grant Maybank Indonesia and its affiliates the right to use all uploaded content in any manner or media without legal obligation to the author.