To provide you with products/services, we need your personal data. When you provide us with your personal data, we will do our utmost to protect the privacy of your data, and we would like you to be aware of the following:
Why Do We Need Your Personal Data?
We need your personal data:
What Types Of Personal Data Do We Collect About You?
We will collect data that will enable us to:
With Whom Do We Share Your Data?
Subject to compliance with legal and regulatory obligations, your personal data will be shared:
While we may share your data within the Maybank Group of companies and with certain strategic partners for the purpose of introducing products and services which we believe may be beneficial to you, we will not contact you for marketing purposes unless you have expressed your consent for us to do so. We also wish to assure you that we will not sell your personal data to any third party.
Where Do We Collect Your Data From?
Your personal data with us is obtained from various sources. This includes:
How Do We Safeguard Your Personal Data?
We will do our utmost to protect the privacy of your data, be it in physical or digital form. This includes having in place procedures and security measures that meet international best practices. These measures are regularly reviewed to ensure that they are effective and adequate. All our staff members and authorized third parties will be required to comply with these measures and practices. We are obliged to immediately act in writing to you on any privacy data protection that is not in accordance with the applicable policy.
What Are Your Rights, As The Provider Of Your Data To Us?
You have the rights to request access to the personal data that you have provided to us. However, there may be a cost involved, depending on the nature of the data requested.
You also have the rights to withdraw your consent for us to process the personal data provided by you. However, the withdrawal of your consent may affect the products/services that we can extend to you.
You may also change or correct the personal data that you have provided to us. Please contact us if there are changes to your personal data, or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or outdated.
You can contact us by visiting any of our branches or call our Customer Care Hotline at 1500611 or +6221 78869811 if you are overseas.
Updates To This Privacy Statement
We may update this Privacy Statement from time to time. Please review periodically of this Privacy Statement to stay informed on how we are protecting your information.
We provide the Privacy Statement in both English and Bahasa Indonesia In case of any inconsistency between these two, the English version shall prevail. In case there are inconsistencies on how we collect or use your personal data between this Privacy Statement and the terms and conditions of your specific product or service or other contractual documents, the terms and conditions of your specific product or service or other contractual documents shall prevail.
This Privacy Statement was last updated in February 2022.
PT Bank Maybank Indonesia Tbk (hereinafter referred to as “Maybank”) is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we enforce privacy protection control systems designed to ensure the highest security standards and confidentiality.
Username and Password
To prevent unauthorised access to our online financial services, every customer is required to select a username and an alphanumeric password, which provides access to their financial information. The username must be between 6 to 20 characters and the alphanumeric password between 8 to 20 characters. The password must include both alphabets and numbers, with special characters # $ & and space as exceptions.
The username and alphanumeric password are case sensitive. For example, if your password is "fuNNySAD2B" and you key in "fuNNySAD2b", you will not be able to login (the "b" must be uppercase).
Here are some tips to ensure the integrity of your username and password:
While we take considerable effort to ensure a safe and secure online experience, we have no control over the device you use to access Maybank2u ID. As an added security feature, we have incorporated an automatic log out function if no activity is detected after a preset time limit.
However, you must ensure you do not provide anyone the opportunity to gain access to your account information:
Data Confidentiality and Data Integrity
An SSL certificate offers trust and authentication to your website.
Systems security and monitoring
Maybank has adopted a combination of the following systems security and monitoring measures for online transactions:
Computer Virus Protection
Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer/device has an anti-virus protection program installed to reduce the risk.
We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimise your risk. You can do this by visiting the Internet site of the company that provides your software.
In addition, we advise you not to open attachments from others unless you are absolutely certain you can trust the source. However, it's best to be cautious. Whoever sent you that attachment may not know that they have carried the virus to you.
Updating your app/browser
Protect Yourself and Your Information Online
10 easy ways to protect yourself:
If you have queries about any e-mail from Maybank or are suspicious that someone may be trying to get your PIN or account information under false pretenses, contact our Call Center 1500611 immediately.