Maybank urges all Customers to continuously maintain your banking & personal data information as private and personal, not to be shared by anyone.

Always be cautious towards any fraud attempt, as nowadays due to rapid technological growth there are various forms of banking frauds with new motives such as phishing, malware, sim swap,  phone fraud and other crimes with the basis of personal data and authority abuse.

Be careful and always be aware of various modes or banking crimes on behalf of Maybank. Maybank never asks for your banking data for any reasons and through any means. Maybank Customer Care official number is 1500611, does not contain any prefix * or is not used to contact the customer. Ignore calls from numbers that resemble the official Maybank Customer Care number, as below and other numbers that resemble Maybank Customer Care numbers:

+62 21 1500611            

+21 1500611

021 1500611

062 21 1500611


Maybank will continue to strive developing security features that can protect your personal information and prioritize security in conducting banking activities etc…

*) In the form of a prefix number for incoming telephone lines accompanied / not accompanied by the + symbol, code for a country or city.

Maybank will continue to develop security features to protect your personal data information and to prioritise your banking security with M2U ID App, M2U ID Web, Maybank SMSᶧ Banking, Maybank ATM and Maybank Credit and Debit Card.

Tips for safe and secure transactions:

Keep your data a secret
  • Never share your One Time Password (OTP), Transaction Authorization Code (TAC), Passcode Secure2u, PIN CVV/CVC, user ID and password for any reasons

    Maybank never contact Customer to ask for your banking data information such as One Time Password (OTP), Transaction Authorization Code (TAC), Passcode Secure2u, PIN, CVV / CVC, user ID and password..
  • Make sure your personal data is registered in Maybank system specifically mobile number and email address your currently used

    If any changes of data occurs, please call Maybank Customer Care at 1500611 immediately. Please make sure report to Maybank also, if you ask your mobile service provider to change the mobile number.
    Maybank will send your banking data information, including PIN, One Time Password (OTP), Transaction Authorization Code (TAC) to your mobile number registered at Maybank system.
  • Use a strong password for all of your online banking access. Change your password regularly.
    For example: Do not use a password containing your date of birth or use a user ID (mobile banking / internet banking) containing your name.
  • Please change your password immediately if you have received a notification regarding changing your password on M2U ID App or M2U ID Web.
Credit & Debit Card transaction also digital banking.


What is Skimming, Phishing and SIM Swap how to avoid it


Attempt to steal your Customer personal data by illegally copying information contained at credit card or debit magnetic stripe.

What to do to avoid skimming:

  • Make sure you already use Maybank ATM/Debit with chip technology.
  • Prioritize using Maybank ATM. It is recommended to use ATM located in branch.
  • When pressing PIN number, please cover it with your hand and always be cautious with surrounding people or situation.
  • Change your PIN periodically.
  • Check your balance and activities regularly. If your found any transaction happened without you knowing, immediately report it to the Bank. Make sure Bank already had your updated personal data  such as phone number, because authorization code will be sent to your phone number.


Attempt to steal through email and internet site sent to a lot of people with the purpose that Customer will give their personal data

What you can do to avoid it:

  • Make sure you are login into or accessing information from official and reliable website. Ensure that the website is starts with https:// …. (notice the “S”) not http:// …. “S” was the sign that the website is protected by encrypted data.
  • Install security software and keep updating the antivirus.
  • Avoid online banking access using  public Wi-Fi.
  • Never click a link or downloading attachment if you receive email containing prizes information. Before you click a link found on the email, point your cursor to the link and ensure that the link is sent by the sender.

SIM Swap

Attempt to access your banking transactions by duplicating or takeover your mobile phone SIM card illegally by someone irresponsible .

What you can do to avoid it:

  • If your mobile phone suddenly stops working, no data, no text messages, no phone calls, immediately call your mobile service provider.
  • Immediately call Bank representative and mobile service provider if you find SIM Swap indication.
  • Do not publicize your mobile number or your email on social media. Use different mobile number or email address for banking purposes.
  • Always check and read SMS or email notification sent by Bank.
  • Do not click any untrusted link that your received from SMS or email.