Scope

Scope of reported improper conduct includes, but is not limited to:

• Bribery and corruption;
• Fraud, theft or embezzlement;
• Abuse of power by an employee;
• Conflict of interest;
• Breach of Maybank’s Code of Ethics and Conduct;
• Failure to comply with legal and regulatory obligations;
• Unauthorised disclosure of customer information; and
• Concealment of any of the above.

Disclosure Channels

Disclosures can be made via any of the following channels:

Requirements and Details of Whistleblowing Reports

To assist the Bank in responding to or investigating a Whistleblowing report, the Whistleblowing report must be a factual report, not speculative or rumor and must contain as much specific information as possible to allow for proper assessment. If possible, the report should be accompanied by supporting evidence that can be verified.

Anonymous reporting via the Whistleblowing channels is permitted. Whistleblowers are encouraged to include the following information in the disclosure or report to facilitate investigations:

• Names of Employees/other parties involved;
• Date, time and location of the event;
• Nature of the event;
• Witness to the event, if any; and
• Other information/evidence that can strengthen the contents of the report (for example: documents, images, photos, e-mails, recordings, social media activities, and so on).

Confidentiality and Protection of Whistleblower

All Whistleblowing reports will be treated confidentially and the identity of a Whistleblower who made a disclosure or report in good faith will be protected by the Bank.

Investigation & Whistleblowing Governance Committee

Maybank Indonesia’s Investigation & Whistleblowing Governance Committee is chaired by an Independent Commissioner.
The Investigation & Whistleblowing Governance Committee provides oversight to ensure execution of investigation and follow up of Whistleblowing reports are conducted with adequate attention, independence and remedial action where necessary.