Access Fee refers to a fee charged to holders of Visa and Mastercard credit cards issued by all banks (excluding Maybank Indonesia), and Visa and Mastercard debit cards issued by foreign banks, for cash withdrawal transactions conducted at at Maybank ATM in Indonesia.

The Access Fee will be applied efffective on 20 September 2026.

All credit and debit cardholders who make cash withdrawal transactions through the Visa and Mastercard networks at Maybank ATMs in Indonesia.

IDR49,999 per transaction, excluding any fees that may be charged by the card-issuing bank (issuer) and rate conversion.

This fee is applicable only to cash withdrawal transactions conducted through the Visa and Mastercard networks using Visa and Mastercard credit and debit cards at at Maybank ATM.

Access Fee won’t be charged to local debit cards .

The Access Fee will be charged to the cardholder's Visa or Mastercard debit or credit card account simultaneously with the transaction amount for cash withdrawals made at at Maybank ATM.

Yes.

• The ATM will display the applicable Access Fee before the transaction is processed.
• Cardholders may choose to proceed with or cancel the transaction.
• No Access Fee will be charged if the transaction is canceled.
• The Access Fee will also be shown on the transaction receipt after the transaction is completed.

No.
The Access Fee is applicable only to debit and credit cardholders issued by other banks who perform cash withdrawal transactions through the Visa and Mastercard networks at at Maybank ATM.

Yes. The implementation of the Access Fee follows standard international banking practices and is in compliance with the applicable regulatory requirements and the rules of the international card networks (Visa and Mastercard).