21 April 2026

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As previously informed on 17 April 2026 regarding banking service enhancements of Joint “OR” and/or “AND” accounts, we would like to inform you that additional time is required from Tuesday, 21 April 2026 at 08.00 AM (Western Indonesia Time) to Thursday, 23 April at 11.00 AM (Western Indonesia Time) to ensure that all transactions and services can resume operating optimally.

We highly appreciate your patience and understanding.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id(Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you.

Best regards,

Maybank Indonesia

Joint Account Service Enhancement Announcement 17 April 2026

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ANNOUNCEMENT

Joint Account Service Enhancement Announcement 17 April 2026

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