16 December 2025

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As part of our commitment to always prioritize convenience and comfort for our Customers, we hereby inform you that a systems enhancement will be carried out to improve service quality and provide you with a better banking experience, which will impact the Maybank Customer Care service as follows:

During the deactivated service period, you may contact Maybank Customer Care email at customercare@maybank.co.id

Customer can continue to use other services as follows:

1. M2U ID App (Mobile Banking), M2U ID Web (Internet Banking), and M2E (Corporate Internet Banking) for balance query and financial transactions.
2. More than 600 Maybank ATM that are connected to local shared networks (GPN, ATM Bersama, Prima, Alto) and international shared networks (Visa, Plus, Master Card, JCB, MEPS, APN).

We apologize for the inconvenience caused and highly appreciate your patience and understanding. Thank you.

Best regards,