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New Branch Model

Maybank Indonesia comes with an innovation through a new concept of branch that provides a simple, faster and convenience for our customer.

 

More Info


About Self-Service
Features at Branch

Maybank Indonesia comes with an innovation through a new concept of branch that provides a simple, faster and convenience for our customer. This concept of branch service feature will present self-service terminal that employs a range of digital devices:

Teller cash recycler (TCR) machine

Serving large cash deposits and withdrawals that can be done by yourself at the Maybank Branch Office where the service is integrated with QR on the Customer's M2U ID App.

Self-service terminal

Self-service filling in e-form for financial and non-financial transaction in the selected Maybank branches.

 


The Benefits of Self-Service
Features at Branch

Activation of a new account takes only 5 minutes

Do you feel more comfortable to do account opening or upgrade new account at Maybank branch? Besides contacting Maybank Customer Care and making video calls, you can upgrade your new account at branches, without the need to queue at Customer Service. Simply show the QR that you received when filling in the data of a prospective Customer via M2U ID App, and prepare your e-KTP and fingerprint for verification.

Instant replacement / addition of debit / ATM cards

Simply download M2U ID and submit your replacement requests and card additions. You can choose a new card that can be sent to your home or at the selected Maybank branch.

Self-updating of personal data

No need to go to the branch. Simply download M2U ID, data changes will be processed automatically after successful online verification.

Paperless and signatureless

Do you feel more convenient to the branch when making large transfer / remittance transactions? Just fill in your transaction via M2U or tablet to get QR, and prepare your ATM card. No need to wait long because by showing the QR, your transaction can be processed immediately by the Teller.

Self-service cash withdrawals and deposits in large amounts

Queue free at Teller for transactions up to IDR100 million.


How to Use Self-Service
Features at Branch

Easy and fast transactions at the Maybank branch. Check out the following guidelines for your convenience.

Easy to change your ATM Card

Easy to Do Foreign Currency Transfer at Maybank Branches

Large amount Cash Deposit or Withdrawal? #M2UinAja

Simple Transaction Process at Maybank Branches


Self-Service
Features at Branch

At the beginning of its launch, new branch concept will present at the following branches:

KCI SS3

Gedung Sentral Senayan 3, Ground Floor,
Jl. Asia Afrika 8, Gelora Bung Karno, Senayan,
Jakarta Pusat. DKI Jakarta 10270

KCI MT Haryono

Wisma Korindo Lt. 1,
Jl. MT. Haryono Kav. 62 Jakarta Selatan. DKI Jakarta, 12770

KCI Kelapa Gading

Raya Barat Boulevard Blok LC5 No. 9-11,
Jakarta Utara. DKI Jakarta, 14240

KCI Karawang

Jl. Jend. A. Yani No. 85 Karawang.
Jawa Barat, 41315

KCP Lippo Cikarang

Komp. Ruko Thamrin Bl. B No. 2 Lippo Cikarang
Jl. MH. Thamrin, Bekasi 17550

KCI Semarang

Jl. Pemuda No. 150 Semarang

KCI Bandar Lampung

Jl. Pattimura no.15, Kelurahan Kupang Kuta,
Kecamatan Teluk Betung Utara, Bandar Lampung

KCI Pontianak

Jl. Tanjungpura No. 128 Pontianak

KCI Batam

Raja Ali Haji No. 38 Batam

KCI Denpasar

Jl. Udayana No. 1 Denpasar Bali

KCI RE Martadinata

Jl. R.E. Martadinata No. 23 Bandung

KCI Makassar

JL. Kajaolalido No. 6 Makassar

KCI Medan

Jl. Diponegoro No. 18, Medan

KCI Pekanbaru

Komp. Senapelan Plaza, Jl. Jend. Sudirman No. 69 Pekanbaru

KCI Thamrin

Jl. MH Thamrin Kav. 22 No. 51, Tower 2 lt. 1, Jakarta 10350

KCI Palang Merah

Jl. Palang Merah No. 15, Medan

KCP Cibitung

Komplek Perkantoran Kawasan Industri, MM 2100 Blok C No. 12 A dan B, Cibitung - Bekasi

KCI Samarinda

Jl. Panglima Batur No.1-3-5 Samarinda

KCI Mayj. Sungkono

Jl. Mayjen Sungkono No 109 Surabaya

KCI Sunset Road

Jl. Sunset Road No 811, Kuta  - Badung, Bali

KCI Asia Afrika

Jl. Asia Afrika No. 113 Bandung

 
 
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