About Self-Service
Features at Branch
Maybank Indonesia comes with an innovation through a new concept of branch that provides a simple, faster and convenience for our customer. This concept of branch service feature will present self-service terminal that employs a range of digital devices:
Teller cash recycler (TCR) machine
Serving large cash deposits and withdrawals that can be done by yourself at the Maybank Branch Office where the service is integrated with QR on the Customer's M2U ID App.
Self-service terminal
Self-service filling in e-form for financial and non-financial transaction in the selected Maybank branches.
The Benefits of Self-Service
Features at Branch
Activation of a new account takes only 5 minutes
Do you feel more comfortable to do account opening or upgrade new account at Maybank branch? Besides contacting Maybank Customer Care and making video calls, you can upgrade your new account at branches, without the need to queue at Customer Service. Simply show the QR that you received when filling in the data of a prospective Customer via M2U ID App, and prepare your e-KTP and fingerprint for verification.
Instant replacement / addition of debit / ATM cards
Simply download M2U ID and submit your replacement requests and card additions. You can choose a new card that can be sent to your home or at the selected Maybank branch.
Self-updating of personal data
No need to go to the branch. Simply download M2U ID, data changes will be processed automatically after successful online verification.
Paperless and signatureless
Do you feel more convenient to the branch when making large transfer / remittance transactions? Just fill in your transaction via M2U or tablet to get QR, and prepare your ATM card. No need to wait long because by showing the QR, your transaction can be processed immediately by the Teller.
Self-service cash withdrawals and deposits in large amounts
Queue free at Teller for transactions up to IDR100 million.
How to Use Self-Service
Features at Branch
Easy and fast transactions at the Maybank branch. Check out the following guidelines for your convenience.
Easy to change your ATM Card
Large amount Cash Deposit or Withdrawal? #M2UinAja
Simple Transaction Process at Maybank Branches
Self-Service
Features at Branch
At the beginning of its launch, new branch concept will present at the following branches:
KCI SS3
Gedung Sentral Senayan 3, Ground Floor,
Jl. Asia Afrika 8, Gelora Bung Karno, Senayan,
Jakarta Pusat. DKI Jakarta 10270
KCI MT Haryono
Wisma Korindo Lt. 1,
Jl. MT. Haryono Kav. 62
Jakarta Selatan.
DKI Jakarta, 12770
KCI Kelapa Gading
Raya Barat Boulevard Blok LC5 No. 9-11,
Jakarta Utara. DKI Jakarta, 14240
KCI Karawang
Jl. Jend. A. Yani No. 85 Karawang.
Jawa Barat, 41315
KCP Lippo Cikarang
Komp. Ruko Thamrin Bl. B No. 2 Lippo Cikarang
Jl. MH. Thamrin, Bekasi 17550
KCI Semarang
Jl. Pemuda No. 150 Semarang
KCI Bandar Lampung
Jl. Pattimura no.15, Kelurahan Kupang Kuta,
Kecamatan Teluk Betung Utara, Bandar Lampung
KCI Pontianak
Jl. Tanjungpura No. 128 Pontianak
KCI Batam
Raja Ali Haji No. 38 Batam
KCI Denpasar
Jl. Udayana No. 1 Denpasar Bali
KCI RE Martadinata
Jl. R.E. Martadinata No. 23 Bandung
KCI Makassar
JL. Kajaolalido No. 6 Makassar
KCI Medan
Jl. Diponegoro No. 18, Medan
KCI Pekanbaru
Komp. Senapelan Plaza, Jl. Jend. Sudirman No. 69 Pekanbaru
KCI Thamrin
Jl. MH Thamrin Kav. 22 No. 51, Tower 2 lt. 1, Jakarta 10350
KCI Palang Merah
Jl. Palang Merah No. 15, Medan
KCP Cibitung
Komplek Perkantoran Kawasan Industri, MM 2100 Blok C No. 12 A dan B, Cibitung - Bekasi
KCI Samarinda
Jl. Panglima Batur No.1-3-5 Samarinda
KCI Mayj. Sungkono
Jl. Mayjen Sungkono No 109 Surabaya
KCI Sunset Road
Jl. Sunset Road No 811, Kuta - Badung, Bali
KCI Asia Afrika
Jl. Asia Afrika No. 113 Bandung
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