Employees of PT Bank Maybank Indonesia Tbk (Maybank Indonesia) act professionally according to designated responsibility, code of ethics and code of conducts in order to prevent conflict of interest and always adhere to any applicable laws and regulations. Employees of Maybank Indonesia continuously objective and cling into ethics and moral values, fair, transparent, consistent and uphold honesty and commitment. Employees of Maybank Indonesia will not directly or indirectly demand or receive gifts in any form and also forbid to provide bribery to any parties. Customers and vendors of Maybank Indonesia as well as other parties are prohibited to directly or indirectly provide gifts in any form to employee of Maybank Indonesia.
In order to improve the effectiveness of fraud control system and Good Corporate Governance with emphasis on the disclosure of complaint (reporting), as well as to establish mutual cooperation, Maybank Indonesia expect to support our customer and vendor of Maybank Indonesia as well as other parties to be able to report on events relating to act of fraud, breach of ethics, crime, abuse of authority, receives remuneration, bribery, breach of company regulation and other matters that involve employees of Maybank Indonesia and / or other parties who have a relationship with Maybank Indonesia.
All information is classified. Maybank Indonesia commits to providing protection to whistleblower in terms of confidentiality of whistleblower, confidentiality of information and retaliation from reported party and/or other party who have interest. All information will be further assessed and investigated.By providing the disclosure of violations report as initial information, meaning that customer and vendor of Maybank Indonesia as well as other parties have helped Maybank Indonesia active role in implementing good corporate governance and protection for customer and vendor of Maybank Indonesia as well as other parties.
The internal channels that are available for customers, partners and other parties of Maybank Indonesia to submit reports are:
Whatsapp/SMS: 0878 99000 100
Whistleblowing Toll Free (Telepon Bebas Pulsa) : 0800 1503034
Effective August 1, 2021, the Whistleblowing Whatsapp/SMS number has changed to 0811 1930 1000.
To expedite the follow-up process, we would recommend Whistleblower reporters to provide the following information:
Maybank Indonesia would be very grateful if the submission of the initial information was not based on rumors or in bad faith.
Thank you for your kind attention and cooperation.