16 March 2026

ANNOUNCEMENT

Referring to Bank Indonesia Letter No. 28/45/DPR/SRT/B regarding the Notification of Debit Clearing Services Operations during the 2026 Public Holidays and Collective Leave, as well as Bank Indonesia Press Release No. 28/61/DKom concerning the Operational Activities of Bank Indonesia during Eid al-Fitr 1447 H/2026, we hereby provide information on transaction processing and the branch operating hours of PT Bank Maybank Indonesia Tbk (“Maybank Indonesia”) during the Nyepi Day of Silence and Eid al-Fitr 1447 H holidays.

1. Processed Transactions

   No	Transaction Type	Cut Off Time (COT)	March 17, 2026 (Before COT)	March 17, 2026 (After COT)	Transactions or Bills Due on March 18–24, 2026
   1	National Clearing System (SKN) or Real Time Gross Settlement (RTGS) via Branch	3.00 PM (WIB)	Processed on March 17, 2026	Processed on March 25, 2026	NA
   2	SKN or RTGS via M2U ID App (mobile banking), M2U ID Web (internet banking), or M2E for Corporate Customers	3.00 PM (WIB)	Processed on March 17, 2026	Processed on March 25, 2026	Processed on March 25, 2026
   3	Incoming transfers from other banks via SKN and RTGS	Bank Indonesia COT: 4.30 PM (WIB)	Processed on March 17, 2026	Processed on March 25, 2026	Processed on March 25, 2026
   4	Bond / Mutual Fund Subscription	Mutual Funds: 1.00 PM (WIB) Bonds: 2.00 PM (WIB)	Processed on March 17, 2026	Processed on March 25, 2026	Processed on March 25, 2026
   5	Maybank Indonesia Credit Card Payment from other banks	NA	Via Real-Time and BI-FAST: processed on the same day. Via Payment menu: processed on March 26, 2026.
   6	Mortgage (KPR) Payment via Auto Debit from Maybank Savings Account	NA	Processed on March 17, 2026	Processed on March 17, 2026	Installments due on March 18–19, 2026 will be processed on the transaction date. Installments due on March 20–22, 2026 will be debited on March 23, 2026.
   7	Bill payments via virtual account through M2U ID App, M2U ID Web, or Maybank ATM	NA	Processed on March 17, 2026	Processed on March 17, 2026	Processed on the transaction date.

2. Branch Operating Hours Information

   Day and Date	Description
   Wednesday, 18 March 2026	Closed
   Thursday, 19 March 2026	Closed
   Friday, 20 March 2026	Closed
   Monday, 23 March 2026	Closed
   Tuesday, 24 March 2026	Closed
   Wednesday, 25 March 2026	Operate

Customers can continue  to conduct financial transactions through:

• M2U ID App (mobile banking), M2U ID Web (internet banking) and M2E for Corporate Customers.
• More than 600 Maybank ATMs connected to local networks (ATM Bersama, PRIMA, ALTO) and international networks (Visa, Plus, Mastercard®, JCB, APN).

We strongly advise all customers to remain vigilant against fraud attempts. Please keep your personal and banking information strictly confidential, including your One-Time Password (OTP), 16-digit Credit or Debit Card number, Secure2u Passcode, PIN, 3-digit CVV/CVC, User ID, and Password. This information should never be shared with anyone claiming to represent the Bank, including Bank personnel, by any means or through any channel. The Bank will never request such information from you.

Thank You

Best regards,
Maybank Indonesia