09 February 2026
Dear Customer,
Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.
We hereby inform you that effective 1 April 2026, there will be changes to the terms and conditions of 10% cashback Smart Spending feature of Maybank U/U iB Savings Account and Maybank Payroll One/Payroll One iB Savings Account.
| No | Valid until 31 March 2026 | Valid effective 1 April 2026 |
| 1 | Customers obtain 10% cashback up to IDR250,000 from transactions, paying bills, activating U Goal Saver/U Goal Saver iB account or Payroll Goal Saver/Payroll Goal Saver iB account and must maintain an average monthly balance. | Customers obtain 10% cashback up to IDR250,000 from transactions, paying bills, activating U Goal Saver/U Goal Saver iB account or Payroll Goal Saver/Payroll Goal Saver iB account and must maintain an average monthly balance, does not count balance that is blocked in Customers account (excludes minimum balance cannot be withdrawn , as per product feature). |
| 2 | The maximum cashback is IDR250,000 per product. | The maximum cashback is IDR250,000 per Customer. |
This change does not include the following transaction types and cashback calculations:
| Monthly Average Balance | Max. cashback/month | |
|---|---|---|
| Maybank Debit Card/QR Pay | Bill Payment via M2U ID App | |
| IDR500,000 – < IDR2,000,000 | IDR25,000 | IDR10,000 |
| IDR2,000,000 – < IDR5,000,000 | IDR50,000 | IDR25,000 |
| IDR5,000,000 – < IDR10,000,000 | IDR100,000 | IDR50,000 |
| Min. IDR10,000,000 | IDR200,000 | IDR50,000 |
Illustration:
Customer A has a Maybank U Savings Account and Maybank Payroll One iB and has activated a U Goal Saver account and a Payroll iB Goal Saver account as follows:
| Product | Average Balance January |
Blocked Balance | Average Balance for Smart Spending benefit | |
| Valid until 31 March 2026 | Valid effective 1 April 2026 | |||
| Maybank U Savings Account | IDR13,000,000 | IDR7,000,000 | IDR13,000,000 |
IDR6,000,000 =13,000,000 – 7,000,000 |
| Maybank Payroll One iB Savings Account | IDR9,000,000 | - | IDR9,000,000 | IDR9,000,000 |
| Product | Transaction Type | Transaction Amount | Cashback 10% Amount | |
| Valid until 31 March 2026 | Valid effective 1 April 2026 | |||
| Maybank U Savings Account | Purchase (Maybank Debit Card or Maybank QR Pay via M2U ID App) | IDR1,900,000 |
=10% x IDR1.9 million =IDR190,000 |
=10% x IDR1,900,000 =IDR100,000 (maximum cashback IDR100,000 as per table) |
| Bill Payment via M2U ID App | IDR700,000 |
=10% x IDR700,000 =IDR50,000 (maximum cashback IDR50,000 as per table) |
=10% x IDR700,000 =IDR50,000 (maximum cashback IDR50,000 as per table) |
|
| Maybank Payroll One iB Savings Account | Purchase (Maybank Debit Card or Maybank QR Pay via M2U ID App) | IDR1,700,000 |
=10% x IDR1,700,000 =IDR100,000 (maximum cashback IDR100,000 as per table) |
=10% x IDR1,700,000 =IDR100,000 (maximum cashback IDR100,000 as per table) |
| Bill Payment via M2U ID App | IDR1,000,000 |
=10% x IDR1 million =IDR50,000 (maximum cashback IDR50,000 as per table) |
=10% x IDR1,000,000 =IDR50,000 (maximum cashback IDR50,000 as per table) |
|
| Cashback Amount | IDR390,000 |
IDR250,000 (maximum cashback IDR250,000) |
||
For 24/7 product and/or service information, please contact Maybank Customer Care at 1500611 or email customercare@maybank.co.id (Monday-Friday, 8:00 AM - 8:00 PM WIB and Saturday-Sunday, 8:00 AM - 5:00 PM WIB).
Thank you,
Yours faithfully
Maybank Indonesia