12 January 2026

ANNOUNCEMENT

Dear Valued Customer,

We hereby inform you that the branch offices of PT Bank Maybank Indonesia Tbk (“Maybank Indonesia”) will be temporarily not in operation starting from 12 January 2026, due to the impact of flooding in the respective areas:

No	Temporarily Closed Branch Office Address	Alternative Branch Office
1	KCP Bandengan, Jl. Bandengan Utara 85/a10 North Jakarta 11450	KCI Pluit, Jalan Pluit Kencana Raya, no 80-82 Blok D, Kav 34, Pluit – Penjaringan North Jakarta
2	KCP Pangeran Jayakarta, Jl Pangeran Jayakarta 129 blok A No 9-10 South Mangga dua, Central Jakarta	KCP Mangga Dua Mall, JL. Mangga Dua Raya Ruko Mall No 1-2 South Mangga Dua, Central Jakarta

We will inform you once the branch offices resume operations through the official Maybank Indonesia website.

Customers may continue to conduct banking transactions through:

M2U ID App (Mobile Banking), M2U ID Web (Internet Banking), and M2E for Corporate Customers.
More than 600 Maybank ATMs connected to local networks (ATM Bersama, PRIMA, ALTO) as well as international networks (Visa, Plus, Mastercard, JCB, APN).

For product and/or service information available 24/7, please contact Maybank Customer Care at 1500611 or +62 21 7886 9811 (from overseas), or via email at customercare@maybank.co.id (Monday–Friday 08:00–20:00 WIB and Saturday–Sunday 08:00-17:00 WIB).

Thank you

Sincerely,
Maybank Indonesia

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