01 December 2025

ANNOUNCEMENT

Dear valued customers,

We hereby inform you that the branch office of PT Bank Maybank Indonesia Tbk (“Maybank Indonesia”), KCP Pulo Brayan Medan, located at Jl. K.L. Yos Sudarso No. 2 M–N, Pulo Brayan, Medan, has resumed operations as of 1 December 2025.

Customers may also continue to conduct banking transactions through:

• M2U ID App (Mobile Banking), M2U ID Web (Internet Banking), and M2E for Corporate Customers.
• More than 800 Maybank ATMs connected to local networks (ATM Bersama, PRIMA, ALTO) as well as international networks (Visa, Plus, Mastercard, JCB, MEPS, APN).

For 24/7 product and/or service information, you may contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or via email at customercare@maybank.co.id (Monday–Friday from 08:00 to 20:00 Western Indonesia Time and Saturday–Sunday from 08:00 to 17:00 Western Indonesia Time).

Thank you

Sincerely,
Maybank Indonesia