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Article 1 Definition |
Transaction is any kind of activity that impacts the addition and subtraction of the
gold balance, including selling gold, purchasing gold, pick- up gold orders conducted
by the Customer, receiving gold rewards, and other activities, such as account
blocking and closing; |
Transaction is any kind of activity that impacts the addition and subtraction of the gold balance, including selling gold, purchasing gold, pick-up gold orders conducted by the Customer, receiving gold rewards, and other activities, such as account blocking and closing; |
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Article 3
Customer’s Transaction |
Not Started |
Pegadaian has the rights to cancel Customer’s transaction and reverse/withdraw Customer’s gold balance for gold purchase/gold pick up transaction and/or reverse/return Customer’s gold balance for selling transaction if after investigation and checking conducted by Pegadaian/Maybank the transaction is not valid due to system failure/disruption and/or other disruptions that happen in Pegadaian/Maybank. |
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Article 9
Gold Savings Passbook Replacement, Account Blocking, and Account Closing |
The required documents that the Customer’s heirs must bring for the closing of Pegadaian Gold Savings account are as follows:
- Copy of the Customer’s identity card
- Copy of the Customer’s heirs identity card
- Copy of the Letter of Determination of Heirs from the Court (District Court/Religious Court) or notary and Heritage Hall (BHP).
- Copy of Letter of Appointment of Heir by Other Heirs legalized by a notary (if there are more than 1 (one) heir).
- Copy of death certificate from Dukcapil.
- Gold Savings Passbook (optional)
- Letter of agreement of Pegadaian Gold Savings account closing (if the Customer had not yet printed Gold Savings Passbook). Maybank will forward documents number 1-5 in point (b) above to Pegadaian. Pegadaian will process the request and check for the completion and verification of the submitted documents in point (b). The letter of agreement for Pegadaian Gold Savings account closing will be sent by Pegadaian to Maybank within 7 business days since the request of account closing was received by Pegadaian. Maybank will deliver the Letter of agreement of Pegadaian Gold Savings account closing to the Customer’s heirs.
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The required documents that the Customer’s heirs must bring for the closing of Pegadaian Gold Savings account are as follows:
- Copy of the Customer’s identity card
- Copy of the Customer’s heirs identity card
- Copy of the Letter of Determination of Heirs from the Court (District Court/Religious Court) or notary and Heritage Hall (BHP). If the heir is a foreigner, the heir must enclose a copy of the Letter of Determination of Heirs from authorized institution where the foreigner heir lives.
- Copy of Letter of Appointment of Heir by Other Heirs legalized by a notary (if there are more than 1 (one) heir).
- Copy of death certificate from Dukcapil. For customers who pass away overseas, the heir must enclose Copy of the Letter of Death Determination published by the hospital or authorized institution.
- Gold Savings Passbook (optional)
- Letter of agreement of Pegadaian Gold Savings account closing (if the Customer had not yet printed Gold Savings Passbook). Maybank will forward documents number 1-5 in point (b) above to Pegadaian. Pegadaian will process the request and check for the completion and verification of the submitted documents in point (b). The letter of agreement for Pegadaian Gold Savings account closing will be sent by Pegadaian to Maybank within 7 business days since the request of account closing was received by Pegadaian. Maybank will deliver the Letter of agreement of Pegadaian Gold Savings account closing to the Customer’s heirs.
Pegadaian Gold Savings account closing required documents stated in point b (1) to b (5) must be legalized by notary. |
