05 September 2023

ANNOUNCEMENT

Dear Valued Customers,

Referring to the previous Announcement on 28 July 2023 regarding to the Adjustment of Proof of Ownership for Retail/Individual Customers in term Consolidated Statement, We hereby inform you that the Adjustment of Proof of Ownership for Retail/Individual Customers both Conventional and Sharia, is in the process of improving the services.

In September, Customer will still receive a single statement both in print statement or e-statement. The implementation of the proof of ownership in term Consolidated Statement will be further informed.

Ensure your data in Maybank system is up-to-date to be able to receive Consolidated Statement sent via email. Update your current email address data with one of the following ways:

M2U ID App (Mobile Banking); or
Contact Maybank Customer Care at 1500611 or +622178869811 (from overseas); or
Visit nearest Maybank Branch Office.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time (WIB) and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time (WIB)).

Thank You

Best Regards
Maybank Indonesia

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