Amidst the rapid development of digital technology, especially in the banking sector, PT Bank Maybank Indonesia Tbk. ("Maybank Indonesia") was recently named "Best Digital Bank" at the 3rd Global Retail Banking Innovation Awards 2020 organized by Digital Banker, a leading publication and research media in the banking industry based in Singapore.
The presentation of this award took place online on December 3, 2020 and was attended by banking industry figures from various parts of the world who competed for awards in 13 categories including Technology, Digital Innovation , and Best Retail Bank in Asia, Europe and America.
Michel Hamilton, Chief Strategy, Transformation & Digital Officer, Maybank Indonesia, who attended the award ceremony, said, “We are honored by the achievement and recognition of the digital services offered by Maybank Indonesia, which has become one of the leading banks in the global arena. This achievement is due to the hard work and close collaboration by each of our internal divisions, and the trust of our customers. Of course, this is our motivation to continue to make sustainable developments in our digital services. "
Maybank Indonesia's digital services include M2U for individual customers, M2E for corporate customers, and the use of digital banking services amid a pandemic that limits mobility and personal movement, and has seen a rapid increase in activity.
This situation encourages an acceleration of the adoption of digital banking services, as stated by Bank Indonesia, which recorded an increase in digital transactions or Electronic Money (EU) during the implementation of PSBB (Large-Scale Social Restrictions) in April 2020 by 64.48% on an annual basis, while the volume of digital transactions grew 37.35% on an annual basis. (Kompas.com, 18/06/2020, Digital Transactions Soar 64.48 Percent During PSBB)
“Maybank Indonesia realizes the importance of continuing to meet customer need by providing innovative solutions that are faster, easier and more comfortable when facing the new normal era. Maybank Indonesia is committed to continuing to implement better innovations in our digital services so that they are more in tune with the business dynamics in Indonesia and the global market," concluded Michel.
In determining award winners, Digital Banker used a self-developed assessment methodology and determined scoring based on qualitative and quantitative data, combined with assessments of financial performance, brand value, corporate and leadership strategies, digital transformation processes, innovation, and organizational and resource capabilities.***
Notes to Editors:
Maybank Indonesia is one of the largest banks in Indonesia that has a regional or international network of the Maybank Group. Maybank Indonesia provides a comprehensive range of products and services for individual and corporate customers through Community Financial Services and Global Banking, as well as automotive financing through subsidiaries, WOM Finance for two-wheeled vehicles and Maybank Finance for four-wheeled vehicles. Maybank Indonesia continuously develop its Digital Banking services through M2U ID App Mobile Banking, Maybank M2U Internet Banking and other various channels.
Maybank Indonesia has 362 branches including Shariah branches spread across Indonesia as well as one overseas branch (Mumbai, India), 22 Mobile Cash Cars and 1,480 ATMs including CDM (Cash Deposit Machine) connected with over 20,000 ATMs incorporated in ATM PRIMA, ATM BERSAMA, ALTO, CIRRUS, and connected to 3,500 Maybank ATMs in Singapore, Malaysia and Brunei.
Total customers deposits of Maybank Indonesia sits at Rp116.6 trillion with total assets of Rp177.3 trillion as per end of 30 September 2020.
For more information, please contact:
Dimas Tjahjono Dradjat, Media Relations & Management, Hd.
Email: CCommunications@maybank.co.id
Tel: +6221 2922-8888
