Guide to overcome obstacles when logging in via M2U ID Web

23 June 2025

In this digital era, internet banking services have become an important part of people's financial lives. Along with the increasing need for fast and practical transactions, banking customers are increasingly relying on digital services for various purposes. From fund transfers, bill payments, to credit and data package purchases, everything can now be done online with ease.

However, behind the various conveniences offered by digital technology, there are still challenges that users often face. Some of the most common obstacles are the problem of forgetting user ID, forgetting password, locked or blocked account can happen anytime and to anyone. Especially if this problem arises when the customer needs quick access for important purposes, such as making urgent fund transfers, paying instalments, or checking balances. In conditions like this, panic is often unavoidable, especially if the customer does not know the quick and appropriate solution to overcome the login problem.

Understanding the importance of easy & practical access to digital banking services, Maybank provides an account recovery feature that allows customers to overcome login problems independently through M2U ID Web (internet banking). Each login problem has a different solution. For this reason, Maybank provides a guide to overcome according to the login constraints experienced. Here's how you can follow:

Guide to Reset/Unlock Account via account number via M2U ID Web

1. Open M2U ID Web page www.m2u.maybank.co.id

2. Click ‘Having Trouble Logging In?’ button on M2U ID Web Login page

   1. Choose reset or unlock via account number from your Maybank Tabungan/Tabungan iB.
   2. Enter the currency type and account number of your Maybank Tabungan/Tabungan iB.
   3. Enter the ATM PIN.
   4. Click ‘Next’ button
3. Choose one of your Login constraints below:

   Locked Constraints:

   1. If the status is ‘Locked’, then in the “Action” column select ‘Unlock User ID/TAC’ to unlock the user ID.
   2. Your user ID has been unlocked! Click the ‘Login’ button to log in to your account.

   Blocked Obstacle:

   If the status is ‘Blocked’, contact Maybank Customer Care 1500611 or +622178869811 (from overseas) or visit the nearest Maybank branch office.

   Forgot User ID Problem:

   1. If you forgot your user ID, select the ‘Forgot User ID’ activity then click “Next”
   2. The user ID information has been sent to your email, make sure the email you checked is the registered email for your M2U ID Web/App account and to log in again, please click ‘Log In’.

   Forgot Password Obstacle:

   1. If you have forgotten your password, select the ‘Reset password’ activity and click the “Continue” button

   2. Enter your password and reconfirm your password, then click the ‘Continue’ button. Then, click ‘Confirm’.
   3. Open the pop-up notification from M2U ID App on your mobile phone, then check the transaction details. If they are correct, click ‘Confirm’.
   4. Enter your Secure2u passcode
   5. Your password has been changed, then click ‘Login’ to log into your account.

Stay calm whenever you experience login issues, easily resolve the issue by going to M2U ID Web, click on "Having Login Issues?" and follow the steps provided to continue your financial transactions without a hitch.