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For certain transactions, such as foreign transfers with a large amount or your investment portfolio, you may need to prepare documents to be submitted to the Bank. Now Maybank offers an easier way to your financial needs with the Customer Submission feature on your M2U ID App.

No need to visit our branch to submit your documents. You can also check your submission status and approval all from your smartphone.  

Life is easier #M2UinAja

Download and register M2U ID App now!

 

Follow Customer Submission feature guide below

 

Customer Submission
1
Login to your M2U ID App. Click the icon on the upper left of your account dashboard
step 1
2
Click “Branch Transaction”
 
step 2
3
Click “Customer Submission List”

step 3

 

4
Choose a product type and the application you want to submit
step 4
5
Input the name of your sales representative. Make sure their name, ID and branch information are correct
 
step 5
 
6
Upload/ take a photo of your document submission
step 6
 
7
Recheck your document list, click ‘+’ to add document or click “Continue” to proceed
step 7
 
8
Check the documents you want to submit and click “Continue” to proceed
step 8
 
9
Your submission was successful
step 9
 
10
You will receive an e-mail notification regarding your submission
step 10
 
Customer Submission List

 

1
Login to your M2U ID App. Click the icon on the upper left of your account dashboard
step 1
2
Click “Branch Transaction”
 
step 2
3
Click “Customer Submission List”

step 3

 

4

You can see all your submission information and status, click to see document details

step 4
5
Click “Back” to go back to the submission list, or click “Cancel” to cancel your submission
 
step 5
 
Submission Approval

 

1
Login to your M2U ID App. Click the icon on the upper left of your account dashboard
step 1
2
Click inbox to continue
 
step 2
3
Click the yellow icon on the lower right to see your approval details

step 3

 

4

Click an item on the list

step 4
5
Check your Customer approval details. Tick mark on the document list and customer consent, then click “Approve” to continue or click “Cancel” to cancel your approval
 
step 5
 
6
Enter your Secure2u passcode
step 6
 
 
7

Your submission has been successfully approved

step 7
 
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PT Bank Maybank Indonesia Tbk is a Bank licensed and supervised by OJK & Bank Indonesia and LPS. PT Bank Maybank Indonesia Tbk is a guarantee participant in the LPS. The maximum deposit guarantee value per Customer per bank is IDR2 billion. To find out the applicable LPS interest rates, please CLICK HERE

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