You can request a Bank Reference Letter through Maybank Customer Care by

1. Calling 1500611 or +622178869811 (from abroad), or
2. Sending an email to customercare@maybank.co.id with the following details:
   Email Subject: Request for Bank Reference Letter
   Please provide the following information:
   • Name
   • Account number
   • Purpose of the Bank Reference Letter
   • Preferred branch for collecting the Bank Reference Letter

The request will be processed within 4 business days after all required information has been received. The Bank Reference Letter can then be collected at the Maybank branch specified by the Customer. Please ensure you bring supporting documents, such as your ID card, passport, ATM card, or account statement, for data verification.

Notes:

• For Bank Reference Letter requests for visa or education purposes involving family members (spouse, children, or parents) for Individual Customers, additional documents, namely the Family Card (KK) and National Identity Card (KTP), must be provided as proof of family relationship.
• For Bank Reference Letter requests intended to support credit/financing, tender, or IPO applications, the required supporting documents must be submitted as photocopies.