Maybank TREATS is a loyalty program in the form of benefits for Maybank Credit Cardholders from transactions that have been made.
Effective 28 October 2028, there are adjustments to the Maybank TREATS terms on Maybank Credit Cards
Effective 28 October 2028, there are adjustments to the Maybank TREATS terms on Maybank Credit Cards
Maybank TREATS Informations
- Maybank TREATS is only calculated from the value of retail shopping transactions or installments both offline (at EDC machines) and online.
- Types of Maybank Credit Cards that get Maybank TREATS are all Maybank Credit Cards except Maybank Gold Visa/Mastercard® Credit Cards and Maybank Corporate Credit Cards.
- Transactions not eligible for Maybank TREATS:
Conditions valid until 27 October 2025
Effective conditions 28 October 2025
- Maybank XBill PLN, Telkom and other fees.
- Maybank XCash and Balance Conversion.
- Transaction QR with Maybank Credit Card funds.
- Maybank XBill PLN, Telkom and other fees.
- Maybank XCash and Balance Conversion.
- Transaction QR with Maybank Credit Card funds.
- Payment transactions, both online and offline, including the following categories: online taxes, customs, immigration fees, BPJS, or other transactions included in Merchant Category Code (MCC) 9311 (tax), and 9399 (government services).
- Payment transactions, both online and offline, including the following categories: electricity, drinking water, or other transactions included in Merchant Category Code (MCC) 4900 (utilities) , with a transaction value above IDR 10,000,000 per card.
- Minimum transactions to get Maybank TREATS Points can be seen in the table below:
Maybank Credit Card Type Transaction Categories Multiple
TREATSTransactions Visa Infinite All 1x IDR7,500 BMW / MINI At BMW / MINI
Restaurants, Travel Others3x
2x
1xIDR10,000 Visa Platinum* On birthday
online, Restaurant, Supermarket
Other10x
3x
1xIDR20,000,- Mastercard® Platinum* All 1x IDR20,000 JCB All 1x IDR10,000 Manchester United* MU winning day – Premier League
Sports, Restaurants, Travel
Other10x
3x
1xIDR20,000 Fitness First / Celebrity Fitness On Birthday
Sports, Restaurants, Supermarkets
Others10%
3%
1%IDR10,000 Maybank White Card
Maybank TREATS acquisition is based on the customer's ranking/club at the time of the transaction.
Ranking/ Club Transaction
CategoriesTransaction Multiple
Nominal (IDR)Maybank
TREATS
CashMaybank
TREATS
PointsMaybank
TREATS
MilesDiamond All Categories IDR8,000 70 1 1 Emerald IDR9,000 60 1 1 Onyx IDR10,000 50 1 1 *For Maybank Visa Platinum, Mastercard® Platinum & Manchester United Visa Platinum Credit Cardholders, enjoy better Maybank TREATS redemption value, effective 1 February 2025. The amount of Maybank TREATS earned until 31 January 2025 will be adjusted to 50% of the previous amount, without reducing the Maybank TREATS redemption value.
- Maybank TREATS will be credited to the Maybank Credit Card on the billing statement date.
- Bonus TREATS will be credited to the Maybank Credit Card and can be viewed on the next billing statement.
- Maybank TREATS on Maybank Credit Cards with an outstanding balance exceeding 90 days (including those that are written off or canceled) will be forfeited.
Effective 28 October 2028, there are adjustments to the Maybank TREATS terms on Maybank Credit Cards
Terms & Conditions
- Maybank TREATS exchanges can be made if your Maybank Credit Card is active, not blocked, there is no usage that exceeds the credit limit and there are no late payments.
- Maybank TREATS cannot be transferred to other Maybank Credit Cardholders, nor can they be transferred to other parties, including heirs of Maybank Credit Cardholders.
- Maybank TREATS on one card cannot be transferred to another card, except for renewal cards and replacement cards of the same card type, Effective 1 February 2025. there will be an adjustment to the validity period of Maybank TREATS to 1 (one) year from the time Maybank TREATS is obtained. Maybank TREATS obtained before 1 February 2025 will be valid until 1 February 2026.
- Maybank TREATS will be considered lost if the Maybank Credit Card is canceled/closed by the Maybank Credit Cardholder.
- Maybank TREATS can be exchanged according to the minimum amount required for each exchange. Exchange will be canceled automatically if the amount of Maybank TREATS is insufficient.
- In the event of a transaction forgery or anything that according to Maybank Indonesia does not meet the Maybank TREATS calculation requirements, the amount of Maybank TREATS that has been collected by the Maybank Credit Card Holder will be reduced by the amount of Maybank TREATS for the transaction that does not meet the requirements. Furthermore, if after an investigation is carried out , it turns out that the transaction is valid, then Maybank will add the Maybank TREATS obtained based on the transaction to the next calculation.
- Maybank has the right to temporarily or appropriately postpone and cancel the calculation of Maybank TREATS if the Maybank Credit Card Holder violates the terms of use on the Maybank Credit Card.
- Unless otherwise stated, Maybank TREATS provided by Maybank Indonesia can only be used for Maybank TREATS programs held by Maybank in Indonesia.
- Maybank from time to time at its own discretion, has the right to review the participation of Maybank Credit Cardholders in Maybank TREATS Points e-Catalog. In this case, if Maybank Indonesia decides that the Maybank Credit Cardholder cannot participate in the Maybank TREATS Points e-Catalog, then Maybank will notify the Maybank Credit Card Holder through the official Maybank website.
- Maybank TREATS exchange that has been received and processed by Maybank Indonesia cannot be exchanged and/or canceled for any reason.
- Items in the Maybank TREATS e-Catalog that have been selected cannot be returned or exchanged for cash.
- Replacement of items due to defects or damage can only be served within 3 (three) calendar days after the item is received. After the specified period, the replacement request cannot be served.
- The ordered item is sent by courier according to the shipping address listed in the Maybank Indonesia system.
- Maybank does not provide any guarantee or warranty to Maybank Credit Cardholders regarding the specifications and conditions contained in the Maybank TREATS e-Catalog. The specifications listed in the Maybank TREATS e- The catalog is provided based on the explanation received by Maybank Indonesia from the goods supplier company.
- Requests for Maybank TREATS redemption will be processed in the order in which they are received and depend on the availability of goods and Maybank Indonesia's ability to fulfill the Maybank Credit Cardholder's request.
- Inventory items listed in Maybank TREATS e-Catalog are valid according to a specified period of time.
- Maybank Credit Cardholders or the authorized recipient of the prize shall signed the form and receipt of goods by stating the name clearly, signature, identity card number and date of receipt.
- Maybank Credit Cardholders or authorized gift recipients must refuse items sent if their names and addresses do not match those intended or return them to Maybank Indonesia or the nearest Maybank branch.
- Terms and conditions of others regarding Maybank TREATS is an integral part of the Terms of Public Issuance and Use of Maybank Credit Cards. Maybank Indonesia has the right to change, delete and or add terms and conditions at any time according to its conduct, without prior notice to Maybank Credit Cardholders.
- Maybank Indonesia is not responsible if things happen outside of Maybank's power (force majeure) but not limited to natural disasters, demonstrations, wars which cause equipment damage, changes in governmental practices which have a major influence on the implementation of Maybank TREATS e-Catalog.
- WORKING DAY is a day on which Maybank Indonesia's operations operate with reference to the provisions of the Government or Bank Indonesia.
- MAJEURE FORCE is any event or event outside of human power, including but not limited to government policies in the monetary, political, military, war, riot, natural disasters, strikes, epidemics, which results in the inability to implement the terms and conditions of this program.
- Maybank Indonesia has made every effort to enter data and information contained in brochures and other forms of communication. We are not responsible in any form in connection with data inaccuracies, misrepresentations, print errors or inaccurate information contained therein.
- At its sole discretion, Maybank Indonesia has the right to suspend or terminate Maybank TREATS and related programs through written notification to Maybank Credit Cardholders.
- Hereby Article 1266 of the Civil Procedure Code in force in the Republic of Indonesia is set aside and Maybank Indonesia does not require a decision from the Indonesian Court to terminate Maybank TREATS and related programs at any time.
- Maybank Credit Cardholders who enter delinquent status/do not make payments for 90 days, the Maybank TREATS balance will be forfeited. If the customer has made the payment in the future, the Treats that have been burned cannot be credited again.
- Every Maybank TREATS redemption made by Maybank Credit Cardholders will be subject to a fee for Maybank TREATS redemption. The fees for Maybank TREATS redemption are as follows:
Types of Maybank TREATS Redemption
Fee (IDR)
Mileage
20,000
Non Mileage
10,000
Information:
The fee for Maybank TREATS redemption is charged every time a Maybank Credit Cardholders redeem Maybank TREATS and per type of item/product redeem. - The crediting of the welcome bonus for Maybank Credit Card, Shell cashback for BMW/MINI Maybank Credit Card, and extra Maybank TREATS Manchester United’s winning day in the English Premier League for the Maybank Manchester United Credit Card will be processed for Customers who meet the terms and conditions of the program no later than one (1) month after the end of each respective program period.
- Any complaints related to Maybank Credit Cards may be submitted through Maybank Customer Care at 1500611 or +6221 78869811 (from overseas), or via email to customercare@maybank.co.id, no later than 90 (ninety) calendar days after the end of the program period. Maybank reserves the right to reject any complaint submitted beyond this period.
Effective 28 October 2028, there are adjustments to the Maybank TREATS terms on Maybank Credit Cards
Maybank TREATS Redemption
The following are the items/e-vouchers that you can get from exchanging Maybank TREATS.
Mileage
- Mileage membership will follow the terms and conditions of each airline's mileage program.
-
For Maybank Credit Cardholders who are not yet members of the mileage program, they can register through each airline's website, namely:
- KrisFlyer Miles : www.krisflyer.com
- GarudaMiles : https://www.garuda-indonesia.com/id/id/web-service-form/register-member-garudamiles
- Asia Miles : www.cathaypacific.com
- AirAsia Points : http://app.airasiapoints.com
- The following are the applicable terms and conditions for exchanging Maybank TREATS to collaborating mileage partners* (KrisFlyer, Garuda Miles, Asia Miles);
*Specifically for AirAsia Points exchange, 5,000 TREATS Points will get 5,000 AirAsia Points and multiples apply.Tipe Maybank Kartu Kredit All Maybank Credit Cards Maybank TREATS Point Redemption Limits for the last 12 months Without limit Maybank TREATS Points Amount* 20,000 Miles Amount* 20,000 Maybank TREATS Point Redemption Limits for the last 12 months Without limit Maybank TREATS Points Amount* 20,000 Miles Amount* 20,000 - Exchange Maybank TREATS Points for Mileage to AirAsia Points:
Maybank Credit Cards Type Minimum number of Maybank TREATS Points AirAsia Points Earned All type Maybank Credit Cards 5,000 5,000
(and multiples) - The process of exchanging Maybank TREATS Points for airline mileage is carried out according to the following schedule:
Airlines Schedule Request Exchange to Airlines
(according to applicable working days in Indonesia)Garuda/Krisflyer Monday & Thursday Asia Miles Monday - Friday Air Asia Thursday
- If an exchange request is received from the customer after 13.00 WIB on the scheduled day (working day), it will be requested to the airline on the next scheduled (working day).
- The airline can refuse a mileage exchange request if the Member Number and Member Name data do not match.
- Please ensure that the Member Number and Member Name match the Airlines data, to avoid rejection.
- Airlines Mileage will be effective in entering the customer's Mileage account, no later than 10 working days after the request is made, if there is no refusal from the Airlines.
- Information on the number of Maybank TREATS Points exchanged will be listed on the billing statement for the following month.
Maybank TREATS Redemption
Maybank Credit Cardholders can check and exchange Maybank TREATS by:
How to Check Maybank TREATS Amount
M2U ID App
Specifically for Maybank White Cardholders, you can check the amount of Maybank TREATS via the M2U ID App, on the MyTREATS menu on the credit card page. Guide info
click here
click here
Look at the last billing sheet of Maybank Credit Card
Contact Maybank Customer Care at 1500611 or +6221 78869811 (access from overseas) or email to customercare@maybank.co.id
How to Redeem Maybank TREATS
M2U ID App Especially for Maybank White Cardholders can exchange Maybank TREATS through the M2U ID App, on the MyTREATS menu on the credit card page. Guide info
click here
1500611 atau +6221 78869811 (akses dari luar negeri) Maybank Customer Care
customercare@maybank.co.id
Email Subject: TUKAR Maybank TREATS POINTS
Please include the following information in the email. For example:
|
Name |
: |
Tony Irawan |
|
Maybank Credit Card Number |
: |
1234 5678 1234 5678 |
|
Redemption Type |
: |
Mileage |
|
Description |
: |
AirAsia BIG Points |
|
Redemption TREATS Points |
: |
40.000 |
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