Welcome Bonus 10,000 Maybank TREATS Points

1. Transaction anywhere with Maybank Credit Card Visa Infinite within the first 3 (three) months since card approval.
2. Transactions that count are offline or online retail shopping transactions, both at home and abroad.
3. Not valid for Maybank X-Cash, X-Bill, XPJC, Balance Conversion, cash withdrawal transactions at ATM machines and QR source of fund Maybank Credit Card.
4. Welcome bonus is only valid for Maybank Major Credit Card that has been issued for the first time. Not valid for other types of Maybank Credit Cards from existing (add on), renewal, replacement and supplement cards.
5. Cardholders are required to carry out accumulated transactions with the following conditions:

   Welcome Bonus Applies	Transaction Period	Gifting Period
   Maybank TREATS Points up to 10,000 points with min. accumulated transactions of IDR30 million	3 (three) months after the card is approved	1 (one) month after 3 (three) months of card approval Prizes will be given to the customer's Maybank Credit Card number

6. When giving the welcome bonus, the Maybank Credit Card must be active, not blocked, there is no usage that exceeds the credit limit and there are no late payments.
7. Any complaints related to Maybank Credit Cards may be submitted through Maybank Customer Care at 1500611 or +6221 78869811 (from overseas), or via email to customercare@maybank.co.id no later than 90 (ninety) calendar days after the end of the Program Period. Maybank reserves the right to reject any complaints submitted beyond this period.
8. Points redemption terms and conditions refer to Click here.

Discover the World with Miles

1. Get 1 Maybank TREATS Points for every IDR7,500 shopping transaction anywhere.
2. Exchange your Maybank TREATS Points into mileage to get the opportunity to enjoy free flights to various destinations around the world. Choice of airlines, minimum redemption, and earned mileage are as follows:

   Airline	Conditions until 31 January 2025		New Conditions Effective  1 February 2025
   	Min. Conversion & Multiples Maybank TREATS Points	Airline Miles Earned	Min. Conversion & Multiples Maybank TREATS Points	Airline Miles Earned
   Singapore Airlines	40.000	40.000	20.000	20.000
   Garuda Indonesia	40.000	40.000	20.000	20.000
   Cathay Pacific	40.000	40.000	20.000	20.000
   Air Asia	10.000	10.000	5.000	5.000

3. Valid for retail shopping and installments transactions at EDC machines or online, both domestic and overseas.
4. Not valid for Maybank XCash, XBill, XPJC, Balance Conversion, cash withdrawal transactions at ATM machines and QR source of fund Maybank Credit Card.
5. Effective 1 February 2025, Maybank TREATS Points earned on your Maybank Credit Card are valid for up to 1 (one) year from the date of Maybank TREATS acquisition.
   Example: For Maybank TREATS earned on 15 November 2024, valid until 15 November 2025 (1 year). Maybank TREATS are valid for up to 1 (one) year from the date of acquisition, where Maybank TREATS earned before 1 February 2025, will be valid until 1 February 2026. Maybank TREATS can be combined per Maybank Credit Cardholder from all Maybank Credit Cards used. More info (Maybank TREATS)
6. Maybank TREATS Points earned will be credited on every billing date of your Maybank Visa Infinite Credit Card.
   
7. Maybank TREATS is valid for up to 1 (one) year since it is earned, where Maybank TREATS earned before February 1, 2025, will be valid until February 1, 2026. Maybank TREATS can be combined per customer from all Maybank Credit Cards used.
   
8. Exchange your Maybank TREATS Points for mileage by contacting Maybank Customer Care at 1500611 or +6221 78869811 (from overseas) or email to customercare@maybank.co.id with the email subject Exchange Maybank TREATS Points.
9. When exchanging Maybank TREATS Points for mileage, the Maybank Credit Card owned must be active, not blocked, not over limit, and there are no late payments.
   More information can be seen at click here

Guaranteed Low Foreign Exchange Rate

Enjoy guaranteed low foreign exchange rates for both traveling and online shopping in foreign currencies. You can make a claim for the foreign currency exchange difference provided by the Maybank Credit Card, if it is proven that there is a lower exchange rate on the same Maybank Visa Credit Card and on the same transaction day.

Claims for foreign exchange differences are made under the following conditions:

• Transactions being compared are retail purchases (excluding cash advances).
• The maximum claim for exchange differences can be made no later than 30 (thirty) days after the transaction is printed on the Maybank Credit Card billing statement.
• Claims are made by attaching proof of billing from another bank's Credit Card with the same principal and level (Visa Infinite) with the Maybank Credit Card used for the transaction.
• Comparison of transactions using credit cards from other banks must be made on the same day as transactions from the same card owner with transactions made using a Maybank Credit Card.
• Attach proof of billing from another bank informing a lower exchange rate than that given by Maybank in an email sent to customercare@maybank.co.id.
• If the results of the investigation prove that another bank provides a lower exchange rate, then the difference in exchange rates according to Maybank's calculations will be credited in the form of cashback to your Maybank Credit Card, no later than 30 (thirty) days after the claim was made.
• At the time of cashback crediting, the Maybank Credit Card owned must be active, no blocking, no over limit, and no late payments.

Illustration:
Maybank Visa Credit Card exchange rate 1 USD = IDR14,500
Other Bank Visa Credit Card exchange rate 1 USD = IDR14,250
Customer Purchase Transaction Value = USD2,000
Cashback on guaranteed low exchange rate = IDR500,000
Difference on exchange rate IDR14,500 - IDR14,250 = 250 x spend value USD2,000