05 June 2025

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As a form of our commitment to always prioritize our Customer’s security and convenience banking transactions, we hereby inform you that we will be enhancing our systems to improve service quality and provide you with a better banking experience.

Please kindly be informed that the service improvement will be scheduled as follows:

Day/Date	Time Period	Temporarily deactivated services
Friday-Sunday, 6-7 June 2025	11:00 PM – 06:00 PM (Western Indonesia Time)	BI-FAST Transfer via M2U ID App (mobile banking), Maybank ATM and M2E for Corporate Customers. BI-FAST Transfer from other banks to Maybank.
Saturday-Sunday, 7-8 June 2025	11:00 PM – 05:00 AM (Western Indonesia Time)

Customers can still transfer to other banks using the Interbank Transfer Menu via the M2U ID App (mobile banking), M2U ID Web (internet banking), and Maybank ATMs.

We highly appreciate your patience and understanding.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you

Best regards,
Maybank Indonesia

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