FAQ – M2U ID Web Interface Changes (Internet Banking)

1. What do "M2U ID Web interface changes" mean?
   The changes involve transitioning from the old/classic interface to a new one, rendering the old/classic interface inaccessible, and replaced by a fresher and more user-friendly interface.
2. When is the effective date for the M2U ID Web interface changes to the new one?
   Effective from 04 May 2024, M2U ID Web will undergo interface changes.
3. Why won't the classic M2U ID Web interface be accessible again?
   We have refined the new M2U ID Web interface with more comprehensive features and a user-friendly design to offer a better and seamless banking experience.
4. What happens if the classic M2U ID Web version cannot be accessed again?
   You cannot access the old M2U ID Web interface. However, rest assured that You can still log in with the same username and password on the new M2U ID Web interface to access your account and perform your transaction activities.
5. How do I access the new M2U ID Web interface?
   The new M2U ID Web interface uses the same link as the old one. Access it through m2u.maybank.co.id. Log in to M2U ID Web by entering your username and password, then proceed with your transaction activities as usual.
6. Do I need to register a new account for the new M2U ID Web interface?
   No need to register a new account if You already have an existing M2U ID account. Your account details and favorite transaction lists are automatically available on the new M2U ID Web interface.
7. How do I log in to the new M2U ID Web interface?
   Follow these steps:
   • Visit m2u.maybank.co.id
   • Enter your username in the login column
   • Verify the security image
   • Confirm by clicking "Yes" if the security image is correct
   • Enter your password and click "Login"
   • You have successfully logged in to the new M2U ID Web interface
   If You encounter login issues, click "Experiencing Difficulty Logging In?" and for guidance, Click here.
8. Is it safe to transact on the new M2U ID Web interface?
   Certainly, the new M2U ID Web interface is secure for transactions. Like the old interface, the new M2U ID Web interface also features dual security for a highly secure transaction experience.
9. After the classic/old M2U ID Web version is discontinued, how can I access my banking information?
   You can access your banking information through the following channels:
   • New M2U ID Web interface at m2u.maybank.co.id
   • M2U ID App (mobile banking)
   • Maybank ATM
   • Maybank Customer Care at phone number 1500611 or +622178869811 (from overseas), or via email at customercare@maybank.co.id
   • Nearest Maybank branch
10. Do I need to reset my favorite transaction list on the new M2U ID Web interface?
    No need, all your favorite lists are automatically saved and will not be lost on the new M2U ID Web interface.
11. What features are temporarily unavailable on the new M2U ID Web?
    • Download receipts from transaction history
    • Reset credentials
12. What features are permanently closed on the new M2U ID Web?
    • Online savings account opening
    • Inbox menu
    • Maybank Western Union transfer
    • Linking & unlinking accounts
    • Security statement settings
    • Security phrase settings
    • Device removal
13. How can I access services that are temporarily unavailable or permanently closed in M2U ID Web?
    Here are alternatives for accessing these services:

    Internet Banking Service		Alternatives
    Services are temporarily unavailable	Download receipts from the transaction history	Check receipts through transaction notifications sent to the customer's email
    	Online savings account opening	Open a savings account online through the M2U ID App (mobile banking) or offline by visiting the nearest Maybank branch
    Services permanently closed	Inbox menu	Customers can visit a branch or contact Maybank Customer Care at 1500611 or +622178869811 (from overseas)
    	Maybank Western Union transfer	Customers can visit the nearest Maybank branch
    	Device removal	Remove connected devices through the M2U ID App (mobile banking)

14. If I wish to access the online savings account opening service after the classic M2U ID Web service is permanently removed, how can I do it?
    You can accomplish this online through the M2U ID App (mobile banking).
15. How can I retrieve transaction receipts that I forgot to download?
    Transaction receipts that haven't been downloaded temporarily cannot be re-downloaded, but You can check them through transaction notifications in your email.
16. What if I forget to download the transaction receipt for purchasing electricity tokens and want to know the token number?
    You can check the electricity token number You purchased through transaction notifications in your email.
17. What if I have difficulty logging in due to a locked/blocked account, forgot user ID, or forgot password?
    You can reset/reconfigure your account by Click here, for more detailed guidance.
18. How can I access all the guides for the new M2U ID Web interface?
    You can access the complete guide for the new M2U ID Web interface by Click here.
19. If I have more than one account, are my accounts on the new M2U ID Web interface already linked?
    The customer's accounts have been synchronized on the new M2U ID Web interface, so all accounts are automatically linked.
20. Are there any changes to my account details in the new M2U ID Web interface?
    No, all your account details remain the same.
21. Who should I contact for assistance if I cannot find a specific service in the new M2U ID Web interface or if I need further guidance on how to use it?
    You can contact Maybank Customer Care at the phone number 1500611 or +622178869811 (from overseas), or via email at customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time (WIB) and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time (WIB))
22. What's new in the new M2U ID Web interface?
    In addition to its fresher and more user-friendly appearance, enjoy the advantages of the new M2U ID Web interface as follows:
    • Access all account information and banking products in one view
    • Comprehensive transaction menu for all daily activities
    • Easily manage favorite transactions by adding, modifying, or deleting transaction lists
    • Manage finances with the My Portfolio 360 feature
    • Customize the interface and manage scheduled transactions
    • The layout of the new M2U ID Web interface can adapt to the device screen
    For more information, Click here.
23. What if I want to know the explanation of features and services in the new M2U ID Web interface?
    You can learn about the features and services of the new M2U ID Web interface by Click here.