08 April 2026

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

It is our commitment to prioritize your convenience banking transactions. We will be conducting system maintenance as part of our banking service enhancement. During this process, the system will be temporarily inaccessible during specific hours below:

Day/Date	Time Period	Temporarily Deactivated Services
Friday - Saturday, 17-18 April 2026	08:00 PM - 11.00 AM (Western Indonesia Time)	All financial and non-financial transaction via M2U ID App ("mobile banking"), M2U ID Web ("internet banking"), Maybank ATM, as well as M2E and CoOLPay ("Corporate Online Payment") for Corporate Customers. All offline/online transaction using Maybank ATM/Debit Cards All payments or fund transfer via Maybank Virtual Account.

Customers can still use Maybank Credit Card services for financial transactions

For 24/7 product and/or services information, kindly please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas) or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you for your understanding and continued support, which motivates Maybank Indonesia to keep innovating and become an even better financial services provider.

Best regards,
Maybank Indonesia

ANNOUNCEMENT

DIGITAL SOLUTIONS

DEPOSITS

CREDIT CARD

LOANS

MAYBANK PREMIER

SHARIA

OTHERS

ABOUT MAYBANK INDONESIA

CAREER