Easy & Convenient Bill Payment with Virtual Account Transfer Feature

29 October 2025

People are now increasingly accustomed to everything being practical and fast, including payments. Whether for online shopping, monthly subscription bills, or business needs, ease of transaction has become a primary requirement. One innovation that addresses this need is the virtual account (VA).

Understanding Virtual Accounts and How They Work

A Virtual account is a virtual account number automatically generated by the bank's system to receive payments from customers. Although it looks like a regular account number, a virtual account works differently. Each customer or transaction has a unique number, so incoming funds are immediately identified without the need for manual confirmation.

This system makes payments more practical, as the recipient of the funds can immediately know who made the payment and how much was paid. This eliminates the need for time-consuming manual verification processes.

Virtual accounts are also a solution for many sectors, both individuals and businesses, as they automate the transaction recording process, reduce input errors, and speed up the payment verification process.

Types of Virtual Accounts: Fixed and One-Time

Virtual accounts are generally divided into two types: fixed virtual accounts and one-time virtual accounts.

1.   Fixed Virtual Account (Fixed Number)

This type uses the same virtual number for a specific customer. It is suitable for regular payments such as school fees, monthly bills, or service subscriptions. Since the number does not change, customers can save the number for future payments without having to recreate it.

2.   One-Time Virtual Account (Single-Use Number)

This type is created specifically for a single transaction. After the payment is successfully made, the virtual number will automatically become inactive. It is suitable for e-commerce payments or one-time transactions.

What are the advantages of Virtual Account transfers over manual transfers?

Before virtual accounts became popular, many people were accustomed to making manual transfers to the destination account. Although simple, this method has a number of disadvantages, such as the risk of incorrect account numbers, verification delays, and difficulties in matching payments one by one.

With virtual accounts, the entire process becomes faster and more efficient. Here are some of the advantages:

1. High accuracy

   Each virtual number is directly linked to a specific identity or transaction, minimizing the risk of error.

2. Automatic verified payments

   Once funds are received, the system immediately marks the payment as “paid” without the need for confirmation.

3. Practical

   Transactions are processed in real time, whether for individual or business payments.

With these various advantages, it's no wonder that virtual accounts are now one of the most popular payment methods in the world of digital banking.

Pay Bills More Easily Through the M2U ID App

The convenience of paying with the virtual account transfer feature is available on the M2U ID App, Maybank Indonesia's mobile banking application.

Through the virtual account transfer feature, you can pay various bills in just a few simple steps. Simply select the transfer menu, enter the destination virtual account number, then confirm the transaction. The payment will be processed and recorded automatically.

Guide to Transferring Virtual Accounts via the M2U ID App

To make a virtual account transfer on the M2U ID App, here is a quick guide you can follow:

1. Log in to the M2U ID App.
2. Select the “Transfer” menu on the account display.
3. Select “Virtual Account”.
4. Select the Source Account you want to use for the transfer.
5. Enter your Maybank Virtual Account number and click “Continue”.
6. Enter the amount you want to pay. Make sure the amount entered matches the amount stated on the invoice, click “OK” to continue
7. Enter a message or email receipt (optional), click “Process” to continue the transaction
8. On the transaction confirmation page, double-check the transaction details, if correct, click “Confirm” to continue
9. Enter the Secure2u passcode or TAC sent to your registered mobile number
10. The transaction via Maybank Virtual Account has been successful. Click “Finish” to end the transaction.

You can also view the complete virtual account transfer guide here: Virtual Account Transaction Guide via M2U ID App.

Make every transaction easier and more practical by using virtual account transfers through the M2U ID App. You can complete various payments hassle-free, right in the palm of your hand.