Prospective new customers can also open a Maybank savings account via the browser at the link below:

https://www.maybank.co.id/savings/openingaccount

Prepare your e-KTP and NPWP before filling in the Maybank Savings opening data. Self-portraits are done by taking selfies on the application

Customers can open an account at any time 7 days a week / 24 hours a day and the video call verification process with Maybank Customer Service can be done every day from 8 AM to 6 PM WIB.

• Mobile device shouldn’t in “jail break” or “rooted” condition.
• Have a mobile device operating system of at least iOS 9.0 or higher / Android 4.4.2 or higher.
• Ensure the availability of storage mobile devices of at least 150MB.
• Make sure you have a stable internet network, it is recommended to use a WIFI network for a more stable connection.
• Make sure the signal is good and in a place where it's easy to get SMS. Sending One Time Password (OTP) SMS really depends on your telecommunication provider.
• Mobile device connected with Customer’s active e-mail which registered when opening the account.

Prospective customers can select the option ‘resend the OTP code’ to get a new OTP code after 1 minute from the previous OTP request and fill in the latest OTP code again in the OTP SMS field.

It is detected that you already have Maybank Savings, please open another savings account via the M2U ID App

Opening a Maybank Savings account online does not get a savings book and customers receive electronic information which will be sent to a verified email address on a monthly basis. Please ensure that the email address used when opening the account is personal so that you can receive e-statements

Following are the steps for opening a Maybank savings account:

1. Download M2U ID on Google Play Store/App Store.
2. Select the type of savings. Regular or Sharia savings are available.
3. Complete personal data, prepare e-KTP.
4. Follow the instructions on the screen then take a selfie in a vertical format. Make sure the face is recorded clearly.
5. Complete the other information, enter the NPWP number, type of work, financial data and domicile.
6. Create a user ID, password and choose your internet banking security image. Read and agree to the terms and conditions apply.

Lihat Panduan

Customers can try to fill in the data again for a while and make sure they have a good internet network.

• Make sure your KTP is in good condition (writing and photos are not faded).
• Photo ID card in a bright place/not in a room with poor lighting or darkness.
• KTP photo is in or in the middle of the frame.
• Make sure the KTP writing is legible and the camera is in focus.
• Don't move too much when your KTP Photo.

• Photo in bright conditions/not in a room with poor lighting or dark.
• Make sure no one else is around or behind you.
• Photo must be vertical according to the camera (cannot be horizontal or tilted).
• Make sure the selfie photo is in the middle of the frame.
• Photo Selfie from the front facing the screen not from the bottom.
• Do not use accessories on the face such as hats, glasses, helmets, masks and others.
• When taking selfies, you must be still or not while moving your hands or walking.

• Make sure user The selected ID is still available and has not been used by someone else.
• Create a user ID of at least 8 characters and a maximum of 20 characters which can consist of a unique combination of initials, names, dates or other numbers that are easy to remember.
• Verification via video call with Maybank Customer Care may still be required if your data is not correct.

In the online account opening process, if the results of verification of ID card data, selfie photos and other personal data match the data recorded in the Dukcapil savings account, it will be immediately active.

KYC video call verification with Maybank Customer Care may still be required if your data is not correct.

View the Video Call Guide

Cannot be represented, the account opening must be carried out by the customer himself in accordance with the KTP used to open the account, and already has his own active mobile number and his own active email.

An account that is formed when a customer opens an account online through the M2U ID App/Maybank Corporate Website but has not performed KYC verification and upgrade to become a permanent account.

This account can only be used for 14 calendar days, with a maximum balance of 1 million rupiah and limited transaction access. (Purchases, payments, QR transactions and are not allowed to make transactions such as transfer to Maybank Account, Online Interbank transfers, SKN/RTGS Interbank transfers, QR transfers and also e-money topup)

The video call process can be made by the prospective customer in the same session during the data filling process fro From 8 AM to 6 PM WIB (maximum 14 days from the start of the account opening process).

The account will become dormant and the customer must come to the branch to do KYC

The maximum number of finished accounts is 24 hours

Please make sure you have a stable internet network, it is recommended to use a WIFI network for a more stable connection.

Network quality does not meet the minimum standards for making video calls. Please try restarting your cellphone to refresh the network / move location to get a better connection.

Customers can visit the nearest Maybank branch office to verify KYC account upgrades and collect customer ATM cards.

You can't, the customer must come to the branch first to make a signature and store it in the bank's system.

There are some data that do not match the KTP data, so manual verification is required through the Maybank branch office

After the account opening process, the customer can see the account number and debit card number.

Information regarding the account number and debit card number (if the product has a debit card feature and the card is sent to the customer's address) will also be sent to the customer's verified email address

Customer who opened online Maybank Savings Account can get Maybank ATM/Debit Card by applying for a ATM/Debit card through the M2U ID App( Add Card in Card Management menu) or come to visit the nearest Maybank branch.

How to Apply Maybank Debit Card

You can't, customers with this message can only proceed to the branch to open their accounts.

After the customer receives the Maybank Debit/ATM Card, immediately activate it via the M2U ID App or SMS.

Lihat Panduan Aktivasi Kartu Debit

If the customer does not get a debit card after passing the SLA for delivery or 'return' delivery status, the customer can go to the nearest Maybank branch office to request a new debit card by bringing the original KTP. Or you can make a debit card request through the M2U ID App

See the Debit Card Request Guide

Yes, customers can try opening an account again through the M2U ID App or the Maybank Corporate website.

For further information regarding opening an account online, please contact Maybank Customer Care at 1500611 (via cell phone) or email: customercare@maybank.co.id