Customers can open Maybank Savings Account online through M2U ID App at Appstore/Playstore Easy and simple, can be done anywhere and anytime.
ou can download M2U ID at Playstore/Appstore – Choose Register Maybank2U – Choose Yes (already have Maybank Savings Account) - continue the steps of opening an account in the application.
Prospective new customers can also open a Maybank savings account via the browser at the link below:
Every Indonesian Citizen (WNI) who has an Identity Card (KTP) and is recorded in the Population Data of the Indonesian Ministry of Home Affairs (Dukcapil).
Prepare your e-KTP and NPWP before filling in the Maybank Savings opening data. Self-portraits are done by taking selfies on the application
Customers can open an account at any time 7 days a week / 24 hours a day and the video call verification process with Maybank Customer Service can be done every day from 8 AM to 6 PM WIB.
Prospective customers can select the option ‘resend the OTP code’ to get a new OTP code after 1 minute from the previous OTP request and fill in the latest OTP code again in the OTP SMS field.
It is detected that you already have Maybank Savings, please open another savings account via the M2U ID App
Opening a Maybank Savings account online does not get a savings book and customers receive electronic information which will be sent to a verified email address on a monthly basis. Please ensure that the email address used when opening the account is personal so that you can receive e-statements
Following are the steps for opening a Maybank savings account:
Customers can try to fill in the data again for a while and make sure they have a good internet network.
In the online account opening process, if the results of verification of ID card data, selfie photos and other personal data match the data recorded in the Dukcapil savings account, it will be immediately active.
KYC video call verification with Maybank Customer Care may still be required if your data is not correct.
Cannot be represented, the account opening must be carried out by the customer himself in accordance with the KTP used to open the account, and already has his own active mobile number and his own active email.
An account that is formed when a customer opens an account online through the M2U ID App/Maybank Corporate Website but has not performed KYC verification and upgrade to become a permanent account.
This account can only be used for 14 calendar days, with a maximum balance of 1 million rupiah and limited transaction access. (Purchases, payments, QR transactions and are not allowed to make transactions such as transfer to Maybank Account, Online Interbank transfers, SKN/RTGS Interbank transfers, QR transfers and also e-money topup)
The video call process can be made by the prospective customer in the same session during the data filling process fro From 8 AM to 6 PM WIB (maximum 14 days from the start of the account opening process).
The account will become dormant and the customer must come to the branch to do KYC
The maximum number of finished accounts is 24 hours
Please make sure you have a stable internet network, it is recommended to use a WIFI network for a more stable connection.
Network quality does not meet the minimum standards for making video calls. Please try restarting your cellphone to refresh the network / move location to get a better connection.
Customers can visit the nearest Maybank branch office to verify KYC account upgrades and collect customer ATM cards.
You can't, the customer must come to the branch first to make a signature and store it in the bank's system.
There are some data that do not match the KTP data, so manual verification is required through the Maybank branch office
After the account opening process, the customer can see the account number and debit card number.
Information regarding the account number and debit card number (if the product has a debit card feature and the card is sent to the customer's address) will also be sent to the customer's verified email address
Customer who opened online Maybank Savings Account can get Maybank ATM/Debit Card by applying for a ATM/Debit card through the M2U ID App( Add Card in Card Management menu) or come to visit the nearest Maybank branch.
You can't, customers with this message can only proceed to the branch to open their accounts.
After the customer receives the Maybank Debit/ATM Card, immediately activate it via the M2U ID App or SMS.
If the customer does not get a debit card after passing the SLA for delivery or 'return' delivery status, the customer can go to the nearest Maybank branch office to request a new debit card by bringing the original KTP. Or you can make a debit card request through the M2U ID App
Yes, customers can try opening an account again through the M2U ID App or the Maybank Corporate website.
For further information regarding opening an account online, please contact Maybank Customer Care at 1500611 (via cell phone) or email: email@example.com
Currently, customers who only have a Maybank Credit Card can register on the M2U ID Web (https://m2u.maybank.co.id) only and can only access the M2U ID Web. To register on the M2U ID App, an account number and ATM PIN are required.
Maybank Credit Card customers can use a credit card for Telkompay payment transactions on M2U ID Web.
Customers who only own a Maybank Credit Card may register via M2U ID Web (https://m2u.maybank.co.id) and will only be able to access M2U ID Web. An account number and ATM PIN are necessary for registration on M2U ID App.