You can update e-mail while activating Secure2u or update your data in the Customer Profile Update feature on M2U ID App settings.

Make sure your registered email is correct, if not, update your data in the Customer Profile Update feature on M2U ID App settings, then reactivate your Secure2u through Forgot Secure2u Passcode feature.

You can reactivate Secure2u through Forgot Secure2u Passcode feature. How to guide click here

You can login to M2U ID App and activate Secure2u on another device, and then re-activate Secure2u on your main device, or you can delete your registered device on My Device settings, by swiping left on the toggle button next to your current device and re-login M2U ID App. You will received a pop up notification and directly re-activate Secure2u on your main device.

User ID on M2U ID App will be automatically locked if you have entered the incorrect passcode up to 3 times. You can unlock your User ID by clicking the question mark icon on the upper right corner of your Log In screen and click “Unlock User ID/ TAC”. How to guide M2U ID App/M2U ID Web click here

You can access your verification e-mail through other device and then re-click the link provided to continue Secure2u activation.

You can still use Secure2u even if you are not in Indonesia. When you activate Secure2u for the first time, you will be sent a TAC to your phone number, make sure that your phone number is still valid and active.

Secure2u feature can only be connected to 1 device. If you need to change the registered device, you need to log in to M2U ID App and activate your Secure2u on new device. Secure2u on your previous device will be automatically deactivated once you have successfully activated it on the new device.

Make sure to fully complete your Secure2u activation, including clicking the link provided on the e-mail verification. If you’re still unable to use your Secure2u, you can re-activate Secure2u through Forgot Secure2u Passcode feature.

You need to verify Secure2u activation by clicking the link in the verification email and make sure to access the latest email you received.

Transaction verification on M2U ID Web use Secure2u is only available on M2U ID App.

The passcode must consist of 5 – 8 digit numbers and make sure not to use the same number repeatedly (e.g: 11111) and consecutive numbers (e.g: 12345).

The pop up notification appears as a reminder that your Secure2u activation process is not fully completed. Make sure to click the link provided on the e-mail verification. If you’re still unable to use your Secure2u, you can re-activate Secure2u through Forgot Secure2u Passcode feature.

Re-login to your M2U ID App and repeat you’re Secure2u activation.