25 June 2026

ANNOUNCEMENT

Dear Valued Customer,

Thank you for your trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As part of Maybank Indonesia’s commitment to always prioritize our Customer convenience in banking transactions, we hereby inform you that we will be performing system maintenance which will temporarily affect the following service:

Day/Date/Time	Temporarily Deactivated Services
Thursday, June 25, 2026 (1:45 PM) to Friday, June 26, 2026 (11:00 PM WIB)	One time gold purchase transactions via M2U ID App (mobile banking)
Friday, June 26, 2026 (00:00 to 11:00 PM WIB)	One time gold purchase transactions via M2U ID App (mobile banking) Debiting process for recurring gold purchases via M2U ID App (mobile banking)

Please remain vigilant against fraudulent attempts. Do not disclose your personal or banking information such as One Time Password (OTP), 16-digit Credit Card/Debit Card number, Secure2u Passcode, PIN, the 3-digit number on your card (CVV/CVC), User ID, and Password to any party claiming to represent the Bank, including Bank officers, through any means or channel.

For information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you.

Best regards,
Maybank Indonesia

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