02 April 2026

ANNOUNCEMENT


Dear Valued Customers, 
 
Thank you for your trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As part of our commitment to always prioritize our Customer convenience in banking transactions, we hereby inform you that we will be performing system maintenance for better banking experience.

The service that will be unavailable during the system maintenance period is as follows:

Day/Date Time Period Temporarily Deactivated Services

Sunday, 5 April 2026

00:00 AM - 03:00 AM
(Western Indonesia Time)

  • Financial and non-financial transactions at Maybank ATMs.
  • Transactions using a Maybank ATM/Debit Card at Maybank ATMs, other banks’ ATMs, and EDC (Electronic Data Capture) machines.
  • Unlock user ID, forgot password and opening a Maybank Savings Account via the M2U ID App (mobile banking).

We highly appreciate your patience and understanding. 
 
For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you.
 
Best regards,
Maybank Indonesia