Benefits, Fees, and Product Risks

Benefits, fees, and product risks of Pegadaian Gold Savings and the service of Gold Savings transactions on M2U ID App (mobile banking) refers to Summary of Product & Service Information Detail of Pegadaian Gold Savings (“RIPLAY”).

Registration and Opening Account of Pegadaian Gold Savings on M2U ID App (mobile banking)

Before the customer is able to make Pegadaian Gold Savings transactions on M2U ID App (mobile banking), the customer must fulfill these followings requirements and comply to the terms and conditions below: 

1. Must have Savings Account in Maybank that can be used to make transactions on M2U ID App (mobile banking) 
2. Must have conducted the KYC for the account opening process of Pegadaian Gold Savings that is required by the Pegadaian. 
3. Must have an identity card (KTP) and selfie photo registered in the bank system.
4. Conduct registration and account opening of Pegadaian Gold Savings on M2U ID App (mobile banking). If the customer already has an existing Pegadaian account, the customer will still have to register and open a new account on M2U ID App (mobile banking). Therefore the customer will have a different account number from the previous account. The account number that will be used to make Pegadaian Gold Savings transactions is the one that is registered through M2U ID App (mobile banking). In that case, the customer is required to fill in additional information. Customer data recorded in the bank system and additional information will be shared to Pegadaian in the use of Pegadaian Gold Savings registration and transaction. 
5. The customer data that will be shared to Pegadaian (“Data Related to KYC of Pegadaian Gold Savings”) stated below: 
   • Customer Name is in accordance with the identity card (Kartu Tanda Penduduk/KTP)
   • Identity Number (NIK)
   • Phone/Cell Number
   • ID Card Photo
   • Selfie Photo
   • Nationality
   • Birth Place and Birth Date
   • Sex
   • Religion
   • Mother’s Maiden Name
   • Domicile Address
   • Marital Status
   • Occupation
   • Average Income
   • Source of Fund/Income
   • Education
   • Outlet Pegadaian Option
   • Address on ID Card (RT/RW, Ward, Sub-District, Region, Province)
   • Recent Occupation (if different on ID Card)
   The data submission related to KYC of Pegadaian Gold Savings Account has a purpose to fulfil the KYC process and the registration of account opening in Pegadaian. Customer gives consents to the Bank to share their data related to KYC of Pegadaian Gold Savings account to Pegadaian. 
   
   Data related to KYC of Pegadaian Gold Savings Account that has been received by the Pegadaian will be further processed by the Pegadaian and if it meets the requirements, the Customer can open/have a Pegadaian Gold Savings Account. The Customer understands that Pegadaian has the authority to process or perform certain actions related to Data Related to KYC of the Pegadaian Gold Savings Account including offering Pegadaian products and services.

Gold Savings Selling Transaction on M2U ID App (mobile banking) 

1. The minimum sell of Gold Savings that can be conducted on M2U ID App (mobile banking) is 0.01 gram.
2. The maximum sell of Gold Savings that can be conducted on M2U ID App (mobile banking) in one transaction is 20 (twenty) grams. The maximum sell of Gold Savings that can be conducted on M2U ID App (mobile banking) per customer per day is 100 (one hundred) grams.
3. Selling price per gram will be updated by the Pegadaian a with maximum update up to 3 (three) times in 1 (one) day after 02.00 WIB. Price changes may occur on a regular basis outside of this time due to fluctuations in global prices where the updated information will be made by Galeri 24 through Pegadaian.
4. The purchase price per gram displayed on M2U ID App (mobile banking) is the price that applies at the time when a customer makes a selling transaction.
5. There is no transaction fee to sell Gold Savings balance on M2U ID App (mobile banking).
6. The customer can only sell their Gold Savings balance after the amount of Gold Savings owned by customer has been deducted by the minimum Holding Balance. 
7. Before selling Gold Savings balance, the customer must have the minimum holding balance refers to Summary of Product & Service Information Detail of Pegadaian Gold Savings (“RIPLAY”).
8. The customer that does not fulfil the minimum holding balance referred in the RIPLAY and The Terms and Conditions of Pegadaian Gold Savings will not be able to make any Gold Savings selling transaction. 
9. If gold price changes occur when Customer is selling gold on M2U ID App (mobile banking), the gold selling transaction will be rejected and will be notified as failed. The Customer will receive a notification informing that the transaction is failed. If transaction is failed, the customer can try to sell the gold again. 
10. Gold Savings transaction can only be conducted at 04:00 – 19:59 Western Indonesian Time.
11. If gold selling transaction is conducted outside the operational hour as stated above in poin 10, M2U ID App (mobile banking) will display an error message and the transaction will not be proceeded.
12. Customer can only choose Savings account (cannot choose Current account) when selling gold balance of Pegadaian Gold Savings. 
13. To complete the gold selling transaction on M2U ID App (mobile banking), the customer will be required to request SMS TAC (Transaction Authentication Code) or input Secure2U or any other ways stated on M2U ID App (mobile banking).

Power of Authority 

1. The Customer gives power and authority with the right of substitution to the Bank :  
   • Deducting funds from the Customer's account at the bank to complete and conduct Gold Savings transaction through M2U ID App (mobile banking) according to the Customer's instructions.
   • Administer and store all Gold Savings transaction evidence on M2U ID App (mobile banking).
2. As long as the customers still have obligations to the Bank, the powers granted by the Customer to the Bank as stated in these Terms and Conditions cannot be revoked or will not expire for any reason, including but not limited to the reasons for the expiration of the said power of attorney. See in articles 1813, 1814 and 1816 of the Civil Code.
3. All power and authority granted by the customer to the Bank is the part that cannot be separated from these Terms and Conditions.
4. If during the implementation of these Terms and Conditions there is a change in provisions or there is a new statutory provision requiring the Bank to obtain a separate special power of attorney from the customer to exercise the rights of the Bank, the customer must sign and provide the power of attorney to the Bank at the first request from the Bank.

Complaints

1. The customer can file complaint reports related to the use of the M2U ID App (mobile banking) to Maybank Customer Care. For information of products or 24 hr service, customer can contact Maybank Customer Care at 1500611 or +622178869811 (from overseas) or via email to customercare@maybank.co.id  (Monday - Friday at 08:00 – 20:00 Western Indonesia Time and Saturday - Sunday at 08:00 – 17:00 Western Indonesia Time).
   

   No	Examples of Complaint Reports/Questions
   1	M2U ID App (mobile banking) cannot be accessed
   2	Failed transaction (unstable connection, M2U ID App (mobile banking) system failure)
   3	Gold holding update is not displayed/updated on M2U ID App (mobile banking)
   4	Customer has not yet received the fund from gold selling transaction/fund from gold sell transaction is not displayed on M2U ID App (mobile banking)
   5	Customer cannot take ID Card (KTP) photo/selfie photo on M2U ID App (mobile banking)

2. In filing complaint reports to the Bank, the Customer is required to fill out a Complaint Form. The time for settlement of these complaints will refer to the following corporate website: Click here.

Others

1. For any customer information and data received by the Bank, the Bank can store, use, share to Pegadaian and/or publish such information and data based on the customer's approval or as long as its aim is to complete the Gold Savings transaction through M2U ID App (mobile banking) and complies with the applied laws and regulations. 
2. Hereby the customer has received a complete explanation from the Bank regarding the actions of obtaining, collecting, processing, analyzing, storing, displaying, announcing, sending and disseminating as well as the confidentiality or non-confidentiality of personal data. 
3. The gold purchase and sell prices that displayed on M2U ID App (mobile banking), which provided by Pegadaian are the same as the purchase and sell prices of gold in other platforms that partnered with Pegadaian.
4. The Gold Savings transactions will only be executed after the payments are verified on M2U ID App (mobile banking).
5. The customer has no rights to cancel or change a Gold Savings transaction that has been declared successful on the M2U ID App (mobile banking).  
6. The Customer must read carefully and check on these Terms and Conditions from time to time to acknowledge if there are any changes. By opening Pegadaian Gold Savings through M2U ID App (mobile banking), the Customer is considered to have read and agreed to these Terms and Conditions. 
7. These Terms and Conditions are part of the Maybank2U ID Terms and Conditions that applied at the Bank.
8. These Terms and Conditions have been adjusted to the provisions of the laws and regulations including the provisions of the Financial Services Authority (OJK) Regulations and the Customer declares that the Customer obeys the laws and regulations including the provisions of the applicable Financial Services Authority (OJK) Regulations.