In accordance with regulation from the Indonesia Financial Services Authority (OJK) is required to inform the Customer Complaints Mechanism as the Bank's commitment to guarantee the Customer's right to submit complaints related with Bank products and services.
Customer can submit complaints via letter, email, fax, social media, call Maybank Customer care or visit All Maybank branches, by completing the complaint with proof of identity and supporting documents.
Customer Complaint flow process :
Required documents that need to be attached for complaints:
Customer / Customer Representative Complaints at Maybank can be made through: