Changes to Maybank Indonesia’s Branch Office Operations in Response to Covid-19

Changes to Branch Office Operating Hours

Customers may visit Maybank Indonesia branch offices within the following operating hours.

Operational Hour

08.00 AM - 03.00 PM
(local time)

Customers may also access banking transactions anywhere and at anytime via M2U ID App (mobile banking), Maybank2u (internet banking), M2E (Corporate Customers) and at more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.

Service hour for transfer using SKN, RTGS and transfer in foreign currencies

No.	Service	Operational Hour
No.	Service	Open	Close	Remarks
1.	Bank service hour	08.30 AM	02.30 PM	Local time
2.	Transfer fund in Rupiah at the Counter (RTGS, SKNBI, Remittance)	08.30 AM	02.00 PM	Local time
	Transfer fund in Foreign currencies at the Counter (RTGS, SKNBI, Remittance)	08.30 AM	01.00 PM	Local time
	Tranfer fund in Rupiah (RTGS, SKNBI, Remittance) through M2U ID Web (Internet Banking), M2U ID App (Mobile Banking) dan M2E for Corporate client	08.00 AM	02.00 PM	Western Indonesia Time
	Tranfer fund in Foreign currencies (RTGS, SKNBI, Remittance) through M2U ID Web (Internet Banking), M2U ID App (Mobile Banking) dan M2E for Corporate client	08.00 AM	01.00 PM	Western Indonesia Time
3.	Tax payments(*)	08.30 AM	01.00 PM	Local time

*) Bank transfers cash of collected tax payments on the same day.

Customers may also access banking transactions anywhere and at anytime via:

Maybank2u (internet banking), M2U ID App (mobile banking), M2E (Corporate Customers)
Access your finance through more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.

For more information, contact Maybank Customer Care at 1500611 or send an email to customercare@maybank.co.id

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Maybank Indonesia Efforts on COVID-19

In response to the latest developments over the COVID-19 virus in Indonesia, Maybank Indonesia has implemented preventive measures in efforts to minimize the potential spread of the virus and to prioritize safety and health in the workplaces for employees, customers, business partners and the general public.

As directed by the government, Maybank Indonesia has implemented split operations where employees canmay carry out work from two different locations for critical business function units and for others can work from home. In addition, Maybank Indonesia also optimizes the use of technology to support work and reduces direct contact, including organizing meetings using technology media, and temporarily suspending events.

In relations to health and safety at workplace, Maybank Indonesia conducts routine sanitation on branch offices and work areas, provides hand sanitizers at the office and at every entrances to the workplace, conducts body temperature screening upon entering workplace ensuring employees and customers are not experiencing any fever as well as provide employees with up-to-date information and education regarding preventive measures and mitigating to potential spread of virus on individual level.

For frontline employees, they have been equipped with personal protection equipment so that services to customers remain safe. Maybank Indonesia also monitor all employees for possible risk of exposure to COVID-19 virus to which must require the person to be in Self-Isolation for a period of 14-day.

All preventive measures that have been implemented by Maybank Indonesia on its operation, employees and customers are part of the efforts to ensure customer service and Bank operations to run normally. Furthermore, this preventive measure is expected to help prevent the spread of the COVID-19 virus within the Bank’s work environment and its surroundings.

Disclaimer

In support to government efforts to suppress the spread of Covid-19, and to maintain good level of health and comfort among customers & employees, it is mandatory for customers to wear mask when conducting banking transaction and to keep safe distance while at the Banking Halls. Apologize for the inconvenience.

The branch offices’ operating hours are subject to change following the preventive measures related to COVID-19 virus, and customers will be informed accordingly through www.maybank.co.id

For more information, call Maybank Customer Care on 1500611 and Maybank Customer Care email (customercare@maybank.co.id).