Changes to Maybank Indonesia’s Branch Office Operations in Response to Covid-19
Maybank Indonesia is committed to raise awareness and implement preventive measures in effort to minimize the spread of Covid-19. The followings are all information regarding changes to Maybank Indonesia banking operation for your perusal.
Changes to Branch Office Operating Hours
Customers may visit Maybank Indonesia branch offices within the following operating hours.
| Operational Hour |
| 08.30 AM – 03.00 PM (local time) |
| Operational Hour (temporary) KCP TB. Simatupang |
| 08.30 AM – 12.00 PM (local time) |
| Operational Hour (temporary) KCI Palu |
| 08.30 AM – 02.00 PM (local time) |
Customers may also access banking transactions anywhere and at anytime via M2U ID App (mobile banking), Maybank2u (internet banking), M2E (Corporate Customers) and at more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.
Transferred Branch Office Operation
The following branch offices are closed temporarily and are diverted to other branches until 2nd October 2020.
Weekend Banking Services
The Maybank Weekend Banking Services will not operate on every saturdays & sundays until 31st October 2020 at these branches:
| SHS Weekend Banking Service |
| Jakarta |
| KCP Plaza Indonesia |
| KCP Plaza Senayan |
| KCP Taman Anggrek |
| Surabaya |
| KCP Mal Galaxy Surabaya |
| KCP Pasar Atum |
| KCP Supermal Pakuwon |
And, the Safe Deposit Box (SDB) service at KCP Thamrin JKT will not operate on every until 30th October 2020.
Customers may also access banking transactions anywhere and at anytime via M2U ID App (mobile banking), Maybank2u (internet banking), M2E (Corporate Customers) and at more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.
Service hours for transfer using SKN, RTGS and transfer in foreign currencies
Customers may conduct fund transfer using SKN, RTGS and in foreign currencies within these hours:
| Transaction | Cut off time (Local Time)* |
|
| Using SKN, RTGS and Transfer in Foreign Currencies | 8.30AM - 2.30PM | |
- SKN transfer process through M2U ID App (mobile banking) and Maybank2u (internet banking) as well as RTGS through Maybank2u (internet banking) will be processed from 8.30 AM until 2.30 PM (Local Time) for online transfer through M2U ID App (mobile banking), Maybank2u (internet banking) will be process 24/7.
Note :
- For Corporate Customers with bulk transactions (in large volumes) including payroll, are advised to contact the concerned branch office one day (working days) prior to the transaction (D-1) to ensure ample processing time.
- Transfers after the above hours will be processed on the following business day.
Customers may also access banking transactions anywhere and at anytime via M2U ID App (mobile banking), Maybank2u (internet banking), M2E (Corporate Customers) and at more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.
For more information, contact Maybank Customer Care at 1500611 or send an email to customercare@maybank.co.id
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Restructuring Application
Maybank Indonesia supports the Governments policy in providing relief for customers affected by Covid-19.
Maybank Indonesia Efforts on COVID-19
In response to the latest developments over the COVID-19 virus in Indonesia, Maybank Indonesia has implemented preventive measures in efforts to minimize the potential spread of the virus and to prioritize safety and health in the workplaces for employees, customers, business partners and the general public.
As directed by the government, Maybank Indonesia has implemented split operations where employees canmay carry out work from two different locations for critical business function units and for others can work from home. In addition, Maybank Indonesia also optimizes the use of technology to support work and reduces direct contact, including organizing meetings using technology media, and temporarily suspending events.
In relations to health and safety at workplace, Maybank Indonesia conducts routine sanitation on branch offices and work areas, provides hand sanitizers at the office and at every entrances to the workplace, conducts body temperature screening upon entering workplace ensuring employees and customers are not experiencing any fever as well as provide employees with up-to-date information and education regarding preventive measures and mitigating to potential spread of virus on individual level.
For frontline employees, they have been equipped with personal protection equipment so that services to customers remain safe. Maybank Indonesia also monitor all employees for possible risk of exposure to COVID-19 virus to which must require the person to be in Self-Isolation for a period of 14-day.
All preventive measures that have been implemented by Maybank Indonesia on its operation, employees and customers are part of the efforts to ensure customer service and Bank operations to run normally. Furthermore, this preventive measure is expected to help prevent the spread of the COVID-19 virus within the Bank’s work environment and its surroundings.
Disclaimer
In support to government efforts to suppress the spread of Covid-19, and to maintain good level of health and comfort among customers & employees, it is mandatory for customers to wear mask when conducting banking transaction and to keep safe distance while at the Banking Halls. Apologize for the inconvenience.
The branch offices’ operating hours are subject to change following the preventive measures related to COVID-19 virus, and customers will be informed accordingly through www.maybank.co.id
Customers may also access banking transactions anywhere and at anytime via M2U ID App (mobile banking), Maybank2u (internet banking), M2E (Corporate Customers) and at more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.
For more information, call Maybank Customer Care on 1500611 and Maybank Customer Care email (customercare@maybank.co.id).
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