Changes to Maybank Indonesia’s Branch Office Operations in Response to Covid-19
Maybank Indonesia is committed to raise awareness and implement preventive measures in effort to minimize the spread of Covid-19 virus and to create safe and healthy work environment for employees, customers, partners and general public, we will implement temporary transfer of our several branch offices operation to other Maybank Indonesia branches, cease the Weekend Banking service and change to the operating hours on our branch offices.
Change of Branch Office Operation Time
In efforts to prevent potential spread of COVID-19 virus, we are applying change to all of our Branch Office operation time:
| Branch | Period | Operating Hour | |
|
1 April – 9 April 2020* |
08.00 - 13.30
|
|
* Periods may change according to local government regulations
Customers can access our product and services anywhere and anytime via M2U ID App (mobile banking), Maybank2u (internet banking) and at more than 1.400 units of Maybank ATM & ATM Bersama Network, PRIMA and ALTO.
*) Transfer of operation, closing of weekend banking and change of operation time are subject to change in accordance with the development of COVID-19 virus
Transferred Branch Office Operation
In efforts to prevent potential spread of COVID-19 virus, we are transferring several of our Maybank Indonesia Branch Office operation to other Maybank Indonesia branches commencing 26 March 2020 until 9 April 2020, these branch offices are as follows:
| CLOSED BRANCH | TRANSFER TO BRANCH |
| KCP PLAZA INDONESIA | KCI THAMRIN |
| KCP MALL AMBASADOR | KCP GRAHA IRAMA |
| KCP WISMA KEIAI | KCI THAMRIN |
| KCP WORLD TRADE CENTER 6 | KCI THAMRIN |
| KCP TANAH ABANG BLK A | KCP TANAH ABANG |
| KCS SYARIAH JATINEGARA | KCI JATINEGARA |
| KCP TB SIMATUPANG | KCI FATMAWATI |
| KCP KEMANG | KCP AMPERA |
| KCPS. DEPOK | KCP DEPOK |
| KCP KEBAYORAN ARCADE | KCP BINTARO JAYA |
| KCP BINTARO PERMAI | KCP BINTARO JAYA |
| KCP RADIO DALAM | KCI PONDOK INDAH |
| KCP SOLEH ISKANDAR | KCP PAJAJARAN |
| KCP KOTA WISATA | KCP CILEUNGSI |
| KCP BARANANGSIANG | KCI BOGOR |
| KCP WOLTER MONGONSIDI | KCP WARUNG BUNCIT |
| KCP SUPOMO | KCI MT HARYONO |
| KCP MITRA KARAWANG TIMUR | KCP SURYACIPTA KARAWANG |
| KCP TUPAREV | KCI KARAWANG |
| KCP GRAND WIJAYA | KCP PANGLIMA POLIM |
| KCP WISMA 77 | KCP PALMERAH |
| KCP PLAZA SENAYAN | KCP SS3 |
| KCP PONDOK GEDE | KCP KALIMALANG |
| KCP KEMANG PRATAMA | KCI BEKASI |
| KCP JABABEKA | KCP LIPPO CIKARANG |
| KCP DELTAMAS | KCP LIPPO CIKARANG |
| KCP ITC MANGGA DUA | KCI EKAJIWA |
| KCP PELNI KEMAYORAN | KCP ANGKASA-GARUDA |
| KCP HARCO MANGGA DUA | KCP MANGGA DUA MAL |
| MKK EKAJIWA | KCI EKAJIWA |
| KCP KLP. GADING BLVD I | KCP KLP. GADING KIRANA |
| KCP KLP. GADING BLVD II | KCI KELAPA GADING |
| KCP PESONA INDAH KAPUK | KCP BUKIT GOLF MEDITERANIA |
| KCP TELUK GONG | KCP BANDENGAN |
| KCP TAMAN ANGGREK | KCP CENTRAL PARK |
| KCP TOMANG | KCI ROXY MAS |
| KCP DAAN MOGOT | KCP GREEN VILLE |
| MKK TANGERANG 2 | KCI TANGERANG |
| KCP CBD CILEDUG | KCI TANGERANG |
| KCP TANGERANG CITY | KCI TANGERANG |
| KCP MANGGA BESAR | KCP SAMANHUDI |
| KCP KETAPANG INDAH | KCP GLODOK PLAZA |
| KCP LINDETEVES | KCP LINDETEVES TRADE CENTER |
| KCP SUNTER PODOMORO | KCP DANAU SUNTER II |
| KCP SUNTER ALTIRA | KCI CEMPAKA MAS |
| KCP PASAR MODERN SERPONG | KCP BUMI SERPONG DAMAI |
| KCP SUPERMALL KARAWACI | KCP SUMMARECON SERPONG & KCP TERAS KOTA |
| KCP KEDOYA | KCI PURI KENCANA |
| KCP KEBON JERUK PLAZA | KCP KEBON JERUK INTERCON |
| KCP GREEN GARDEN | KCP DUTA MAS JELAMBAR |
| KCP PURI SENTRA NIAGA | KCI PURI KENCANA |
*Supermall Karawaci closed from 1 - 14 April 2020.
Weekend Banking
In efforts to prevent potential spread of COVID-19 virus, we are temporarily closing Maybank Weekend Banking Service on 4 - 5 April 2020 (Sat & Sun) and 11 - 12 April 2020 (Sat & Sun) at the following Branch Offices:
Jakarta:
- KC Thamrin JKT SBD
- KCP Plaza Indonesia
- KCP Plaza Senayan
- KCP Taman Anggrek
Surabaya
- KCP Mal Galaxy Surabaya
- KCP Tunjungan Plaza
- KCP Mal Pakuwon
Customers can access our product and services anywhere and anytime via M2U ID App (mobile banking), Maybank2u (internet banking) and at more than 1.400 units of Maybank ATM & ATM Bersama Network, PRIMA and ALTO.
Amendment on cut off time for SKN, RTGS and Valas
In accordance with Bank Indonesia regulation, effective as of 30th March to 29th April 2020 the below transactions will be process as follows:
- SKN transfer process through M2U ID App (mobile banking) and Maybank2u (internet banking) as well as RTGS through Maybank2u (internet banking) will be processed from 8.00 AM until 1.30 PM (Indonesia Western Standard Time) for online transfer through M2U ID App (mobile banking), Maybank2u (internet banking) will be process 24/7.
- Transaction at branches as follows:
* The above time is Indonesia western standard time, for other time zones will follow the respective standard local time.Transaction Cut off time
(Indonesia western standard time)*SKN 8.30AM - 13.30PM RTGS 8.30AM - 13.30PM Transfer Valas 8.30AM - 13.30PM
Transfers after the above hours will be processed on the following business day.
Customers will still be able to access our product and services via M2U ID App (mobile banking), Maybank2u (internet banking) and at more than 1.400 units of Maybank ATM & ATM Bersama network, PRIMA and ALTO.
For more information, contact Maybank Customer Care at 1500611 or send an email to customercare@maybank.co.id
Stay at home #stayproductive #StaySafe #M2UinAja
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Maybank Indonesia Efforts on COVID-19
In response to the latest developments over the COVID-19 virus in Indonesia, Maybank Indonesia has implemented preventive measures in efforts to minimize the potential spread of the virus and to prioritize safety and health in the workplaces for employees, customers, business partners and the general public.
As directed by the government, Maybank Indonesia has implemented split operations where employees canmay carry out work from two different locations for critical business function units and for others can work from home. In addition, Maybank Indonesia also optimizes the use of technology to support work and reduces direct contact, including organizing meetings using technology media, and temporarily suspending events.
In relations to health and safety at workplace, Maybank Indonesia conducts routine sanitation on branch offices and work areas, provides hand sanitizers at the office and at every entrances to the workplace, conducts body temperature screening upon entering workplace ensuring employees and customers are not experiencing any fever as well as provide employees with up-to-date information and education regarding preventive measures and mitigating to potential spread of virus on individual level.
For frontline employees, they have been equipped with personal protection equipment so that services to customers remain safe. Maybank Indonesia also monitor all employees for possible risk of exposure to COVID-19 virus to which must require the person to be in Self-Isolation for a period of 14-day.
All preventive measures that have been implemented by Maybank Indonesia on its operation, employees and customers are part of the efforts to ensure customer service and Bank operations to run normally. Furthermore, this preventive measure is expected to help prevent the spread of the COVID-19 virus within the Bank’s work environment and its surroundings.
Disclaimer
The branch offices’ operating hours are subject to change following the preventive measures related to COVID-19 virus, and customers will be informed accordingly through www.maybank.co.id
Do your financial transaction anytime and anywhere by using M2U ID App (mobile banking), Maybank2u (internet banking), Maybank ATM and in all ATM Bersama, PRIMA, & ALTO networks.
For more information, call Maybank Customer Care on 1500611 and Maybank Customer Care email (customercare@maybank.co.id).
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