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How to Reset/Unlock Account Details Via M2U ID Web

Don't worry if your M2U ID Web account is locked, disabled, or if you've forgotten your user ID or password.

Unlock via Account Number
Unlock via Credit Card

How to Reset/Unlock Account details using account number

1

Click “Having Problem Logging In?” on the Login page






2
  1. Select reset or unlock using account number from your Maybank/Maybank iB savings account.
  2. Enter the type of currency and your account number from your Maybank/Maybank iB savings account.
  3. Enter your ATM PIN.
  4. Click the "Continue" button.

3

Choose one of your login problems

Locked
1

If the status is "Locked”, select "Unlock User ID/TAC" in the "Action" column to unlock your username

2

Your username has been unlocked! Click "Login" button to login your account

 

Disabled
1

If the status is “Disabled”, please contact the call center 1500611 (local access) or +622178869811 (international access) or visit the nearest Maybank branch

Forgot User ID
1

1. Select the activity "Forgot User ID" and click "Continue" button

 

2

Username information has been sent to your email. Make sure the email you are checking is the registered email on your M2U ID account and to re-login, kindly click "Login"

Forgot Password
1

Select the activity "Reset password", then click "Continue” button

2

Enter and re-confirm the password, then click “Continue” button

3

TAC has been sent to your registered phone number. Input the TAC and click "Confirm" to continue

4

Your password has been changed. Click "Login" to login to your account

 

How to Reset/Unlock Account Details using Maybank Credit Card Number

1

Click “Having Problem Logging In?” on the Login page





2
  1. Select reset or unlock using Maybank Credit Card Number.
  2. Enter your Maybank Credit Card Number.
  3. Enter your PIN.
  4. Enter the expiration date of your credit card.
  5. Click the "Continue" button.

3

Choose one of your login problems

Locked
1

If the status is "Locked”, select "Unlock User ID/TAC" in the "Action" column to unlock your username

2

Your username has been unlocked! Click "Login" button to login your account

 

Disabled
1

If the status is “Disabled”, please contact the call center 1500611 (local access) or +622178869811 (international access) or visit the nearest Maybank branch

Forgot User ID
1

1. Select the activity "Forgot User ID" and click "Continue" button

 

2

Username information has been sent to your email. Make sure the email you are checking is the registered email on your M2U ID account and to re-login, kindly click "Login"

Forgot Password
1

Select the activity "Reset password", then click "Continue” button

2

Enter and re-confirm the password, then click “Continue” button

3

TAC has been sent to your registered phone number. Input the TAC and click "Confirm" to continue

4

Your password has been changed. Click "Login" to login to your account

 

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PT Bank Maybank Indonesia Tbk is a Bank licensed and supervised by OJK & Bank Indonesia and LPS. PT Bank Maybank Indonesia Tbk is a guarantee participant in the LPS. The maximum deposit guarantee value per Customer per bank is IDR2 billion. To find out the applicable LPS interest rates, please CLICK HERE

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