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FAQ Secure2u

Can I use Secure2u if my e-mail is inactive?

You may update your e-mail first on the update data menu on M2U ID App. After your e-mail has been successfully updated, you can re-register your Secure2u on your device.

Why haven’t I received an e-mail to complete my Secure2u registration?

Make sure your e-mail is valid and active, if not, you may update your e-mail first on the update data menu on M2U ID App. After your e-mail has been successfully updated, you can re-register your Secure2u on your device.

What if I forgot my Secure2u passcode?

You can first deactivate your Secure2u by swiping left on the Secure2u toggle button on your M2U ID App settings, and re-register your Secure2u by swiping right the toggle button.

What if I can’t re-register my Secure2u?

You can login to M2U ID App and register Secure2u on another device, and then re-register Secure2u on your main device.

What if I entered the wrong Secure2u passcode up to 3 times in a row?

If you entered the wrong passcode up to 3 times, your M2U ID App user ID will be locked. You can unlock your User ID by clicking the question mark icon on the upper right corner of your Log in screen and click “Unlock User ID/ TAC”.

What if when I click the link provided on the verification e-mail, and I get the error: This site can’t be reached?

You can access your verification e-mail through other device, and then re-click the link provided to continue your Secure2u registration.

Why is the Secure2u toggle button on my M2U ID App settings still gray (deactive) even though I have successfully register my Secure2u?

You can log out then log in again on your M2U ID App.

Can I use Secure2u if I’m not in Indonesia?

Yes you can. When you register Secure2u for the first time, you will be sent a TAC to your phone number, make sure that your phone number is still valid and active.

Can I use Secure2u on multiple devices?

Secure2u feature can only connect to 1 device. If you want to switch your device, you can deactivate Secure2u on your current device and register on another device.

What If I still received TAC message even though I have successfully register my Secure2u?

You can first deactivate your Secure2u by swiping left on the Secure2u toggle button on your M2U ID App settings, and re-register your Secure2u by swiping right the toggle button.

Can I use Secure2u if I haven’t done my e-mail verification??

No, you have to complete the registration process including your email verification to use Secure2u.

If I have successfully registered Secure2u on my M2U ID App, can I use Secure2u to verify my transaction on M2U ID Web?

No, Transaction verification on M2U ID Web still uses TAC, even though you have successfully registered Secure2u on M2U ID App.

Are there any rules on the 5 digits passcode?

You can use any 5 digits that you prefer, but make sure your passcode does not contain repetitive and/ or sequence of numbers.

What do I do if I have input my Secure2u passcode correctly but I received the error message "Invalid Passcode?"

Click X icon on the upper left of your screen, then repeat click "Confirm & Transaction" and input your Secure2u passcode again.

 
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