You may update your e-mail first on the update data menu on M2U ID App. After your e-mail has been successfully updated, you can re-register your Secure2u on your device.

Make sure your e-mail is valid and active, if not, you may update your e-mail first on the update data menu on M2U ID App. After your e-mail has been successfully updated, you can re-register your Secure2u on your device.

You can first deactivate your Secure2u by swiping left on the Secure2u toggle button on your M2U ID App settings, and re-register your Secure2u by swiping right the toggle button.

You can login to M2U ID App and register Secure2u on another device, and then re-register Secure2u on your main device.

If you entered the wrong passcode up to 3 times, your M2U ID App user ID will be locked. You can unlock your User ID by clicking the question mark icon on the upper right corner of your Log in screen and click “Unlock User ID/ TAC”.

You can access your verification e-mail through other device, and then re-click the link provided to continue your Secure2u registration.

You can log out then log in again on your M2U ID App.

Yes you can. When you register Secure2u for the first time, you will be sent a TAC to your phone number, make sure that your phone number is still valid and active.

Secure2u feature can only connect to 1 device. If you want to switch your device, you can deactivate Secure2u on your current device and register on another device.

You can first deactivate your Secure2u by swiping left on the Secure2u toggle button on your M2U ID App settings, and re-register your Secure2u by swiping right the toggle button.

No, you have to complete the registration process including your email verification to use Secure2u.

No, Transaction verification on M2U ID Web still uses TAC, even though you have successfully registered Secure2u on M2U ID App.

You can use any 5 digits that you prefer, but make sure your passcode does not contain repetitive and/ or sequence of numbers.