Convert your online transactions with Maybank Credit Cards into 0% installments. Always use your Maybank Credit Card and enjoy its privileges. 

Terms and Conditions:

• Minimum transaction of IDR500,00.
• 0% up to 24 months installment.
• 0% installment applies at the following online merchants :

1. Bhinneka.com
2. Blibli.com
3. Bukalapak
4. Dinomarket
5. ECI.ID
6. JD.ID
7. Lazada
8. Reebonz
9. Shopee
10. Tokopedia
11. Traveloka
1. Mechanism for transactions conversion into 0%  installments:
   1. Maybank Credit Cardholders make transactions at merchants that has partnership with Maybank.
   2. Maybank Credit Cardholders choose the installment feature at the time of payment.
   3. The transaction recorded by merchant is an installment transaction. However, transactions recorded in Maybank Credit Card system are full payment transactions (full amount).The merchant will send installment transaction data to Maybank maximum D+3 from the date transaction was made.Changes to full payment transactions recorded in Maybank system will be processed into installment transactions a maximum of 14 working days from the date of transaction is made and will be stated on the next month's billing statement.
      Illustration as follows:
      

      Ilustration	Installment Transaction Date at Merchant	Date of Data Submission by Merchant to Maybank	Date of Change of Transaction by Maybank	Billing Statement Print Date	Transaction Status that appears in the Billing Statement
      1	Friday, 1st November	Monday, 4th November	Tuesday, 5th November	Monday, 4th November	Full payment
      2	Friday, 1st November	Monday, 4th November	Tuesday, 5th November	Wednesday, 6th November	Installment
      3	Friday, 1st November	Monday, 4th November	Tuesday, 5th November	Friday, 1st November	New transaction appears in the following month billing statement with status: Installment

      
      

      If you experience conditions such as illustration number 1 above, then you can contact the merchant and/or Maybank to check the status of your installment transaction.
      Contact Maybank via:

   4. Maybank Customer Care at 1500611
   5. Email to customercare@maybank.co.id with the format:
      1.  Subject email: Cek Status Transaksi Cicilan
      2. Enter the following information in the email:
         Name:
         Maybank Credit Cards Number:
         Merchant Name:
         Transaction date :
         Transaction Nominal:
         Selected tenor during online transactions:
   6. The mechanism for installment transaction cancelation process:
      1. The credit cardholder cancels the installment transaction at the respective e-commerce merchant.
      2. After the installment transaction is completed, it turns out that the product/item that has been purchased is not available.
      3. Then the e-commerce merchant cancels and refunds the cardholder installment transaction, by:
         1. Conducted cancellation of installment transactions on the e-commerce website where the cardholder made the transaction, and informed Maybank to cancel the installment transaction.
         2. Maybank only accepts 100% transaction refund process according to the value of the transaction that was first formed in cardholder billing statement.
   7. If there is complain, Maybank will inform the cardholders to contact the merchant, to ensure whether the merchant has provided information to Maybank regarding the cardholder's installment transaction cancellation.
   8. Cancellation and refund transaction process is maximum 14 (fourteen) working days after the installment transaction cancelation received by Maybank from the merchant.