16 October 2025

ANNOUNCEMENT

Dear Valued Customers,

Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As a form of our commitment to always prioritize our Customer’s convenience banking transactions, we hereby inform you that we will be enhancing our systems to improve service quality and provide you with a better banking experience.

Please kindly be informed that the service improvement will be scheduled as follows:

Day/Date	Time Period	Temporarily Deactivated Services
Saturday-Sunday, 18-19 October 2025	11:00 PM - 01:00 AM (Western Indonesia Time)	All transactions using the Virtual Account via M2U ID App (mobile banking), M2U ID Web (internet banking), Maybank ATM, and M2E for Corporate Customers.
Saturday-Sunday, 18-19 October 2025	11:00 PM - 02:00 AM (Western Indonesia Time)	Maybank/Maybank iB Savings Account online opening via M2U ID App (mobile banking).
Sunday, 19 October 2025	00:00 AM - 03:00 AM (Western Indonesia Time)	Login & transactions at M2U ID App (mobile banking) and M2U ID Web (internet banking).

We highly appreciate your patience and understanding.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you.

Best regards,
Maybank Indonesia

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