22 January 2026

ANNOUNCEMENT

Dear Valued Customer,

Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.

As a form of our commitment to always prioritize our Customer convenience in banking transactions, we hereby inform you that we will be enhancing our systems to improve service quality and provide you with a better banking experience.

Please kindly be informed that the service improvement will be scheduled as follows:

Day/Date	Time Period	Temporarily Deactivated Services
Saturday-Sunday, 24-25 January 2026	11:00 PM – 1:10 AM (Western Indonesia Time)	All transactions using the Virtual Account via M2U ID App (mobile banking), M2U ID Web (internet banking), Maybank ATM, M2E for Corporate Customers, as well as payments from other banks.

We highly appreciate your patience and understanding.

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).

Thank you

Best regards,
Maybank Indonesia

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