No need to panic if your Maybank ATM/Debit Card is lost, broken or expired. Use M2U ID App or visit nearest Maybank branch office or call Maybank Customer Care at 1500611 or +6221 78869811 (from overseas) to request a new card.
The validity period of the Maybank ATM/Debit Card can be seen in the face of your card, which is on Valid Thru section. For your transaction convenience, make sure you request a replacement card before your Maybank ATM/Debit Card validity expires.
If your Maybank ATM/Debit Card is lost, please immediately block the card via Maybank Customer Care at 1500611 or +6221 78869811 (from overseas) or through M2U ID App so that you can avoid unwanted incidents. Info guide
Click here
Maybank ATM/ Debit Cards will be sent to the address recorded in Maybank system, therefore make sure to always update your data.
Information on data updating guide
Click here
Activate your debit card immediately after receiving the new card
Info on debit card activation guide
Click here
You can also make a Maybank ATM/Debit Card pick-up schedule at nearest Maybank branch office.
Guide to Change Maybank ATM/Debit Card
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Click the menu icon on the upper left of your Account screen
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Click “Card Management”
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Choose Debit/Credit Card. Click the yellow button of an active card, then click “Replace Card”
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Choose the option “Deliver ATM card”
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Make sure your shipping address is correct, and click “Continue
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You will be directed to the confirmation screen, read the information provided and click “Yes” to continue
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Select your preferred account to be charged for your card processing fee
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Enter passcode Secure2u
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Your card replacement was successful
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Click the menu icon on the upper left of your Account screen
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Click “Card Management”
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Choose Debit/Credit Card. Click the yellow button of an active card, then click “Replace Card”
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Choose the option “At Branch” Currently available for the following branches: Sentral Senayan 3, Thamrin, MT Haryono, Lippo Cikarang and Karawang. |
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You will be directed to the confirmation screen, read the information provided and click “Yes” to continue
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Enter the SMS Token/TAC that has been sent to your registered phone number
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Your branch visit was successfully scheduled. Please visit the nearest Maybank branch to complete your card replacement. Currently available for the following branches: KC Sentral Senayan 3, Thamrin, MT Haryono, Lippo Cikarang and Karawang. |
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