19 September 2025

ANNOUNCEMENT


Dear Valued Customers, 
 
Thank you for your loyalty and trust in choosing PT Bank Maybank Indonesia Tbk ("Maybank Indonesia") as your banking partner.
 
As a form of our commitment to always prioritize our Customer’s security and convenience banking transactions, we hereby inform you that we will be enhancing our systems to improve service quality and provide you with a better banking experience.
 
Please kindly be informed that the service improvement will be scheduled as follows:

Day/Date Time Period Temporarily Deactivated Services

Saturday, 20 September 2025

00:05 AM – 01:35 AM
(Western Indonesia Time)

Investment services for SBN (Government Bonds) via the M2U ID App (mobile banking) and the Maybank Indonesia website at https://sbn.maybank.co.id/ which include:
  • SID & ESBN registration
  • Secondary market SBN transactions
  • “Manage Registered Accounts” feature for SBN transactions
  • View SBN portfolio

We highly appreciate your patience and understanding. 
 
For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time).
 
Thank you.
 
Best regards,
Maybank Indonesia