4 July 2023

ANNOUNCEMENT

Dear Valued Customers,

In accordance with the provision of Maybank ATM/Debit Cards Request as informed in the previous announcement on January 2^nd 2023, in which became effective on February 13^th 2023, we hereby to inform you the summary of the provision of Maybank ATM/Debit Cards Request as follows:

Maybank ATM/Debit Cards Request via
Maybank Branch Office

Maybank ATM/Debit Cards Request via
M2U ID App (Mobile Banking)

Account Opening
1. Maybank ATM/Debit Cards is provided without charges for all the Customers that Open Maybank/Maybank iB Savings Account and also for the Customers who make Maybank ATM/Debit Cards Request, provided that the account HAS a minimum balance of IDR100,000.
2. Maybank ATM/Debit Cards can be provided to the Customers who already have an Account and will make a Card Replacement due to the expiration date of the card/lost card/damaged card with the following conditions:
  1. Expired Card
    - No minimum balance for Card Replacement/Request
    (regardless of the balance in Customer’s Account)
    - No fee will be appliedLost or damaged card
  2. Lost or damaged card
    - No minimum balance for Card Replacement/Request
    (regardless of the balance in Customer’s Account)
    - Card Replacement/Request is subject to the applicable provisions in www.maybank.co.id/fee

Account Opening
1. Maybank ATM/Debit Cards will only provided if Customer submit a request after successfully opened account through M2U ID App (Mobile Banking) and no charge for Maybank ATM/Debit Cards request
2. Maybank ATM/Debit Cards can be provided to the Customers who already have an Account and will make a Maybank ATM/Debit Cards in physical form with the following conditions:
  - Apply via Card Management Menu in M2U ID App
  - MUST have a minimum balance of IDR100,000
  - No Card Request fee will be charged, if incurred, the fee will be credited to the Customer’s Account in the following month.
Expired Card
1. Card Replacement/Request can be made via Card Management Menu in M2U ID App
2. Card Replacement/Request can be made without minimum balance (regardless of the balance in Customer’s Account)
3. No Card Replacement/Request fee will be charged, if incurred, the fee will be credited to the Customer’s Account in the following month.
Lost or damaged card
1. Card Replacement/Request can be made via Card Management Menu in M2U ID App
2. Card Replacement/Request can be made without minimum balance (regardless of the balance in Customer’s Account)
3. Card Replacement/Request is subject to the applicable provisions in www.maybank.co.id/fee

For product information and/or 24/7 services, please contact Maybank Customer Care at 1500611 or +622178869811 (from overseas), or email to customercare@maybank.co.id (Monday – Friday at 08:00 AM – 08:00 PM Western Indonesia Time (WIB) and Saturday – Sunday at 08:00 AM – 05:00 PM Western Indonesia Time (WIB)).

Thank you

Best regards,
Maybank Indonesia

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