In accordance with Bank Indonesia regulations, effective 1^st July 2020, all credit card transactions are required to use PIN for verification. Always use the 6-digits of Maybank Credit Cards PIN for secure transactions.

Why should use Credit Card PIN?

To get Maybank Credit Card PIN, you can do one of the following:

1. Send SMS to 69811 with format PIN <space> KK <space> Last 8 Digits Maybank Credit Card. Use the mobile number registered in Maybank System. OR
2. Contact Maybank Customer Care at 1500611. OR
3. Email to customercare@maybank.co.id by informing:
   1. Subject Email : PIN
   2. Cardholder’s Name :
   3. Maybank Credit Card Number :

Remarks:

1. PIN requests via SMS cannot be processed if there are conditions:
   1. Maybank Credit Card is not active yet
   2. Maybank Credit Card is blocked
   3. Maybank Credit Card has expired
   4. Maybank Credit Card numbers do not match
   5. The mobile number is not registered in Maybank Credit Card system.
      Only the mobile number of Main Credit Card Holder can be used for PIN requests via SMS.   
2. If PIN request via SMS cannot be processed, immediately contact Maybank Customer Care at 1500611 to get a PIN.
3. Maybank Credit Card PIN that have been received can be used immediately. If you want to change your Maybank Credit Card PIN, it can be done through the nearest Maybank ATM.
4. Your Maybank Credit Card PIN can be delivered via SMS / e-mail as registered in the Maybank Credit Card system.
5. If there is a change in your personal data, immediately update the data through Maybank Customer Care.