How to open a Maybank Savings Account via M2U ID App?

Download M2U ID on Google Play Store or App Store
Maybank ID Playstore
Maybank ID Appstore
Prepare your eKTP, selfie photo and follow 5 easy steps open Maybank Savings account.
Debit Card will be sent directly to your correspondence address and activate your Debit Card via M2U ID App.

Step 1

Select type of account, available on Shariah and Reguler Account

Download M2U ID on Play Store/App Store.
Make sure your M2U ID App is the latest version.
step 1
Select 'Register Maybank2u'.
step 2
Select "No"’ for New to Bank Customer.
step 3
Plese select type of account, avaialble on Shariah and Reguler Account
step 4
Read the information of MaybankSavings Account and tick the box, then click "Next" to continue.
step 5
Step 2

Complete personal data and prepare your e-KTP.

Prepare e-KTP.
step 6

Input preferred email that will be used for this account.

We recommend to use your google email or apple ID. For iPhone users, please make sure you use Safari as the default storage place for your Apple ID


step 7
If you select "Dengan Email Lainnya ", complete the email address information you want to use.
step 9

Input Your active phone number. Tick the box to confirm and click "Next".

We recommend you to use your current mobile number for M2U ID registration


step 8
Click and Scan e-KTP.
step 1
Scan e-KTP inside the guideline on Your phone screen.
step 12
Verify Your personal data is correct and tick the box then click "Next".
step 13
Step 3

Follow the instructions on the screen and take a selfie in a vertical format. make sure the face is recorded clearly

  • Face must be facing the camera
  • The face must have a neutral expression
  • Minimum camera has 3 MP resolution or more
  • Cannot use filters
  • Selfie is taken in a bright place
  • Make sure you have a clear background and contrasting colors
Get ready, it's time for selfie!
step 15

Follow the instructions on your screen.

step 15

Start taking selfie, make sure that your face is entirely in a circle and your smartphone is in stable position.

step 15
Step 4

Complete other information, enter npwp number, type of work, financial data and domicile.

Input NPWP number, click "Next"
step 19
Complete Your current work information, click "Next".
step 20
Complete Your financial information, click "Next".
step 19
Complete Your domicile information, click ‘Next’.
step 20
Step 5

Create a user id, password and select your mobile banking/internet banking security image. Please also read and agree to terms and conditions apply.

Create user ID, password, and confirm password.

Please create unique user ID that hasn’t been used by other user. User ID and Password consists of 8-20 characters, with uppercase and lowercase, not consists any special character such as # $ &. Avoid using name and date of birth in password. Choose login verification image. “Click Here” to input promo code/referral code/sales code (if any).
step 21
Input promo code from Maybank event/program, or input referral code from your friends/merchant that has a partnership with Maybank, or input sales code from Maybank’s officer who help you to open Maybank Savings Account. Then click Next.
step 22
Check all the terms & conditions regarding opening a Maybank Savings Account, click the box to confirm.
step 22
Read and understand the terms and conditions, click the box to confirm.
step 23
Create Your unique passcode for more convenient and secure transaction on M2U ID App. Click "Next".
step 24
You are all set! Login and enjoy various financial features on M2U ID App
step 27

How to activate Maybank Debit/ATM Card via M2U ID App

After you receive the Maybank Debit/ATM Card, activate your card with the following steps:

Click the menu icon on the upper left of your Account Screen
step 1
Click “ATM Card Activation”
step 2
Input last 4 digits of Maybank Debit/ATM Card, Account Number and your Account Currency

step 3



Enter the SMS Token/TAC that has been sent to your registered phone number

Make sure your mobile network signal is good to get SMS. OTP SMS delivery is highly dependent on your telecommunication provider.
step 4
Your ATM card has been successfully activated
step 5
You will received your ATM pin on your registered phone number
step 6

Mobile Device

  • Make sure your mobile device is not jailbroken or rooted.
  • Mobile device operating system at least iOS 9.0 or higher / Android 4.4.2 or higher.
  • Make sure the availability of mobile device storage is at least 150 MB.
  • Make sure you have a stable internet network, it is recommended to use a WIFI network for a more stable connection.
  • Make sure your mobile network signal is good to get SMS. Sending SMS One Time Password (OTP) is highly dependent on your telecommunications provider.

Open Opening Account Information

  • Opening a Maybank Savings Account via the M2U ID App is only available for Indonesian Citizens (WNI).
  • Prepare your eKTP and NPWP
  • Make sure you enter the correct eKTP data and photo which registered on Dukcapil.
  • Make sure the selected user ID is still available and has not been used by anyone else.
  • Create a user ID of at least 8 characters and a maximum of 20 characters which can consist of a unique combination of initials, names, dates or other numbers that are easy to remember
  • Verification via video call with Maybank Customer Care may still be required if your data does not match.

    Verification Guide via Video Call



Security Info

Anticipation of security using technology will not run perfectly without participation or commitment from customers. Always carry out the principle of prudence when making transactions:

  • Create a password of at least 8 characters and a maximum of 20 characters consisting of a combination of numbers, uppercase letters, lowercase letters and special characters.
  • Avoid using your name and date of birth in your password.
  • Maintain the confidentiality of your password, even with staff at our bank.
  • Maintain the confidentiality of your TAC (SMS Token). Do not share the contents of SMS Tokens to others.
  • Make sure that you have logged out after using M2U ID Web.
  • Avoid using Internet Banking through publicly owned computers, especially at Internet Cafes due to the possibility of "keyboard tabbing", a program that will read and store your user ID and password.
  • Make sure the computer you are using is free of virus by always updating your personal anti-virus with the latest version.
  • Avoid downloading files with unclear titles and sources.
  • Always activate your smartphone lock so that it cannot be accessed by others.



Need Help ?

Contact Maybank Customer Care - 1500611
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